At arenaflex, we're on a mission to revolutionize the way businesses operate by harnessing the power of cloud and AI technologies. As a Senior Strategic Customer Success Advisor, you'll play a critical role in driving customer adoption and success across our vast portfolio of cloud-based solutions. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you.
**About arenaflex**
arenaflex is a global leader in cloud and AI technologies, with a rich history of innovation and a commitment to making a positive impact on the world. Our team of experts is dedicated to helping businesses transform their operations and achieve their goals through the strategic use of technology. With a focus on customer success, we're constantly seeking new ways to deliver value and drive growth for our clients.
**Your Role and Responsibilities**
As a Senior Strategic Customer Success Advisor, you'll be responsible for driving customer adoption and success across our cloud-based solutions. Your key responsibilities will include:
* **Customer Advocate**: Drive user adoption across customer organizations by understanding their specific challenges and helping them to operationalize and realize benefit from their deployed arenaflex solution.
* **Strategic Consulting**: Build relationships and develop trust with client executives to function as their strategic advisor. Evangelize Technology Business Management (TBM), Agile Portfolio, and FinOps practices.
* **Thought Leadership**: Develop internal and external facing collateral (content) to support customer adoption efforts, lead customer user groups, present at TBM/FinOps conferences, contribute to the community with blogs, whitepapers, etc.
* **Contribute Internally**: Share technical/domain knowledge and advance best practices and advisory skills within the Customer Success organization.
**Required Education**
* High School Diploma/GED
**Preferred Education**
* Bachelor's Degree
**Required Technical and Professional Expertise**
* 10+ years' experience in Program Management, Portfolio oversight, or Consulting experience that was customer executive facing with cloud-based/SaaS solution offerings.
* Specific knowledge and application of cloud, public cloud, technology services, and financial management including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure/services/product support.
* Operational knowledge of IT Portfolio management including traditional (waterfall) and agile delivery (SAFe, Scrum, Kanban).
* Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of a customer's organization.
**Preferred Technical and Professional Experience**
* 15+ years of experience in Big-4 consulting, or within the IT Finance, Cloud, and/or Technology industry as CIOs/SVPs/Directors.
* Experience in the arenaflex Suite of products (Cloudability, Turbonomics, Costing and Planning, Target Process).
* Working knowledge in the following areas:
+ IT Financial Management
+ Cloud Management
+ IT Service and Portfolio Management
+ Asset Management
+ Vendor and Contract Management
+ Technology Project and Portfolio Management
+ IT Infrastructure Management
+ Strategy and Planning
+ Application Portfolio Management
+ Agile Methodology
**About Our Team**
At arenaflex, we're a team of passionate professionals who are dedicated to making a positive impact on the world. We're committed to innovation, customer success, and delivering exceptional experiences. Our team is diverse, inclusive, and always seeking new ways to grow and learn.
**Our Culture**
* We're a growth-minded team that's always seeking new opportunities for growth and development.
* We're a team of innovators who are passionate about making a positive impact on the world.
* We're committed to customer success and delivering exceptional experiences.
* We're a diverse and inclusive team that values different perspectives and backgrounds.
**Benefits and Perks**
* Competitive salary and benefits package
* Opportunity for growth and development
* Collaborative and inclusive team environment
* Flexible work arrangements
* Access to cutting-edge technology and tools
* Professional development opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse workplace that values different perspectives and backgrounds.
**Job Type**
* Full-time
* Remote
**Salary**
* $151,000 - $260,000 per year
**Travel**
* Up to 20% or 1 day a week
**Company**
* arenaflex
**Shift**
* General (daytime)
**Is this role a commissionable/sales incentive based position?**
* No