At arenaflex, we're on a mission to revolutionize the way people interact with digital music services. As a leading provider of innovative solutions, we're seeking an experienced and passionate Customer Support Representative to join our team. If you're a music lover with a flair for customer service, we want to hear from you!
**About arenaflex**
arenaflex is a cutting-edge company that's pushing the boundaries of digital music services. Our team is dedicated to providing world-class support to our customers, and we're looking for someone who shares our passion for delivering exceptional experiences. With a strong focus on innovation and customer satisfaction, we're committed to making a positive impact in the music industry.
**Job Summary**
We're seeking an experienced Customer Support Representative to join our team, providing top-notch support to our customers in French. As a key member of our team, you'll be responsible for responding to customer inquiries via inbound messages, resolving issues, and providing a seamless experience for our customers. If you're a people person with a passion for music and customer service, we want to hear from you!
**Key Responsibilities**
* Respond to customer inquiries via inbound messages in French
* Resolve customer issues in a timely and professional manner
* Provide a seamless experience for our customers, ensuring high levels of satisfaction and loyalty
* Collaborate with our team to identify and resolve complex issues
* Maintain accurate records of customer interactions and issues
* Participate in ongoing training and development to stay up-to-date with industry trends and best practices
**Essential Qualifications**
* 2+ years of experience in customer support, preferably in a digital music service or related industry
* Professional/business level proficiency in French and English
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
**Preferred Qualifications**
* Experience with simultaneously handling 3-5+ incoming messages
* Ability to quickly identify any and all issues the customer may have
* Ability to maintain high engagement with both the project and customers
* Someone who wants to help the customer, not just move to the next one
* People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
**WorkSpace Requirements**
* Dedicated laptop or desktop computer with Windows 10 or above
* Willingness to install MSQ security software and 2FA app on the phone
* Access to a webcam or smartphone capable of taking pictures
* Stable broadband internet connection of 25 MBS or greater
* 8 GB RAM or better
* Dual monitors highly recommended
**Why Join arenaflex?**
* Work with some of the coolest clients around the world, like the NFL, Vimeo, and Topps!
* Access to 'Hot Gigs' postings exclusive to the arenaflex Network
* Flexible self-scheduling
* Work from home
* Competitive hourly rate (we'll discuss this more in your first interview)
* Paid for all orientation
**Contractor**
* **IMPORTANT**: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!
* Please note: A Chromebook is not sufficient for arenaflex projects.
**About ModSquad**
arenaflex is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting arenaflex's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
**Pay Rates**
Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills.
**Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
**What We Offer**
* Competitive hourly rate
* Flexible self-scheduling
* Work from home
* Paid for all orientation
* Access to 'Hot Gigs' postings exclusive to the arenaflex Network
* Opportunity to work with some of the coolest clients around the world, like the NFL, Vimeo, and Topps!
**Why arenaflex?**
* We're a global provider of managed digital engagement services, with a team of 10,000+ Mods available in 50+ languages in 70+ countries.
* We bring companies closer to their customers than ever before, with a focus on innovation and customer satisfaction.
* We're committed to making a positive impact in the music industry, and we're looking for someone who shares our passion for delivering exceptional experiences.
**Don't Miss Out!**
Apply now and join our team of experienced Customer Support Representatives. We can't wait to hear from you!