**Job Summary:**
Join arenaflex, a global leader in communications and technology, as a Full Stack Customer Service Representative – Sales (Hybrid). As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. This hybrid-remote position offers a unique blend of in-center and remote work, allowing you to balance your work and personal life while making a significant impact on our customers' experiences.
**About arenaflex:**
arenaflex is a pioneering company that has consistently provided innovative, reliable, high-quality products and services for over a century. Our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're creating new solutions for consumers and businesses to help them mobilize their communications and entertainment. With a strong commitment to customer satisfaction, arenaflex has become a trusted name in the industry, and we're looking for talented individuals like you to join our team.
**Key Responsibilities:**
As a Full Stack Customer Service Representative – Sales (Hybrid), you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your day-to-day will include:
* Handling customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolving issues related to service, billing, payments, and collections
* Explaining bills and product features clearly
* Troubleshooting basic problems and seeking higher support if needed
* Building customer confidence and loyalty by resolving issues
* Supporting various customer inquiries, including technical issues
* Working a flexible 40-hour per week schedule, which may include nights, weekends
* Participating in paid training to enhance your skills and knowledge
**What We're Looking For:**
* Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and building strong relationships with our customers.
* Strong Work Ethic: You're a self-motivated individual who is committed to meeting and exceeding performance expectations.
* Adaptability: You're flexible and able to adapt to changing situations and priorities.
* Problem-Solving Skills: You're a critical thinker who can analyze problems and develop effective solutions.
* Attention to Details: You're meticulous and detail-oriented, ensuring that every interaction is accurate and efficient.
**Joining Our Team:**
As a member of our team, you'll enjoy a range of benefits and perks, including:
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**Work-from-Home (WFH) Requirements:**
To ensure a seamless WFH experience, you'll need to meet the following requirements:
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
* An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
* You'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Growth Opportunities:**
As a Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex, you'll have the opportunity to develop your skills and knowledge through:
* Paid training programs to enhance your technical and soft skills
* Opportunities for career advancement and professional growth
* Access to industry-leading technology and tools
* Collaborative and supportive team environment
**Compensation and Benefits:**
As a Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex, you'll earn a competitive hourly rate of $24.03, plus uncapped commissions for sales goals. You'll also enjoy a range of benefits and perks, including employee discounts, tuition reimbursement, paid time off, and more.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a company that is shaping the future of communications and technology.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives.