At arenaflex, we're dedicated to delivering exceptional customer experiences and driving business growth through innovative e-commerce solutions. We're seeking an experienced and results-driven Customer Service & E-Commerce Supervisor to join our team in a part-time remote role. As a key member of our operations team, you'll play a critical role in supporting our customer service and e-commerce programs, ensuring seamless execution of daily operations, and driving business growth through process improvements.
**About arenaflex**
arenaflex is a leading provider of innovative e-commerce solutions, dedicated to delivering exceptional customer experiences and driving business growth. Our team is passionate about creating a positive and inclusive work environment that fosters collaboration, creativity, and growth. We're committed to making a positive impact on our customers, employees, and the communities we serve.
**Job Responsibilities**
As a Customer Service & E-Commerce Supervisor at arenaflex, you'll be responsible for:
* Delivering outstanding customer experiences and holding team members accountable for delivering exceptional service
* Establishing clear expectations for balancing in-store customer service and completing online orders
* Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
* Seeking awareness of relevant competitors and industry trends to drive business growth and process improvements
* Ensuring an effective and efficient response to customer questions, requests, and/or concerns
* Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
* Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
* Maintaining team member safety and security standards
* Ensuring compliance with relevant regulatory rules and standards
* Developing, coaching, mentoring, and motivating team members to sustain a high-performing team and minimize turnover
* Maintaining cleanliness of workspaces, including staging areas and coolers
* Maintaining security of equipment, such as MSRs, phones, and currency counters
* Proactively identifying process improvement opportunities
* Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals
**Job Skills**
To succeed in this role, you'll need:
* Ability to perform task management, balancing dynamic customer flows
* Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
* Excellent interpersonal, motivational, team building, and customer relationship skills
* Capable of teaching others in a positive and constructive manner
* Proficient with email, Microsoft Office, and operations-related applications
**Qualifications**
To be considered for this role, you'll need:
* 12+ months of retail experience
* Ability to lift 50 lbs
* In an 8-hour workday: standing/walking 6-8 hours
* Hand use: Single grasping, fine manipulation, pushing, and pulling
* Work requires the following motions: bending, twisting, squatting, and reaching
* Exposure to FDA-approved cleaning chemicals
* Exposure to temperatures <32°F (freezing), 32-40°F (refrigerators), >90°F
* Ability to work in a wet and cold environment
* Ability to work a flexible schedule, including nights, weekends, and holidays as needed
* Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
**Compensation and Benefits**
arenaflex offers a competitive salary range of $18.00 - $24.10 Hourly, commensurate with experience. We also offer a comprehensive benefits package, including:
* Health insurance
* Retirement plan benefits
* Eligibility for a store discount
* Paid time off
* Access to other benefit programs
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and growth. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative e-commerce solutions. We're dedicated to making a positive impact on our customers, employees, and the communities we serve.
**How to Apply**
If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application without delay, and we'll be in touch to discuss your qualifications further.