At arenaflex, we believe in career growth and opportunity. As a seasoned Inside Sales Consultant for Small and Large Containers, you have the chance to work with new and existing Commercial and Industrial customers by selling customized products and services for their business, the retention of existing customers, all while delivering superior customer service to our valued customers.
**About arenaflex**
arenaflex is a leader in the environmental services industry, providing customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
**Job Summary**
We are seeking an experienced and results-driven Business Sales Customer Service Representative to join our remote call center team. As a key member of our sales team, you will be responsible for responding to inbound calls from business customers, building customer and brand loyalty, creating customized solutions to acquire new business, and promoting Republic Services products and services to existing customers. If you have a strong work ethic, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
- Respond to inbound calls within the inside sales environment from business customers inquiring about arenaflex products and services.
- Build customer and brand loyalty by addressing inquiries and handling the customer's needs with a high level of respect and professionalism.
- Create customized solutions to acquire new business utilizing the sales tactics learned through training programs, sales model, and mentoring process.
- Proactively promote arenaflex products and services to existing customers for cross/up-sell opportunities by following the growth sales process from initiation to close.
- Provide sales support to existing customers wanting to make changes to their accounts.
- Perform sales retention by using sales tactics learned through the training and mentoring process.
- Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue.
- Utilize excellent verbal and written communication skills; including the ability to call, connect, and interact with potential customers.
- As business needs arise, may be required to assist the sales team focused on Residential customers.
- Exemplify high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.
- Perform other job-related duties as assigned or apparent.
**Essential Qualifications**
- Self-starter and a strong work ethic.
- Strong research, investigation, and problem-resolution skills.
- Strong verbal, written, typing, and interpersonal communication skills.
- Spanish bilingual fluency, in a business environment.
- High school diploma or GED.
- Minimum of 1 year of experience in call center or sales environment.
**Preferred Qualifications**
- Bachelor's degree in Business, Marketing, or related field.
- Proven track record of success in sales or customer service.
- Experience working in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills.
- Ability to work in a team environment and build strong relationships with colleagues and customers.
**Skills and Competencies**
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong research and investigation skills.
- Ability to build strong relationships with customers and colleagues.
- Strong sales and customer service skills.
- Ability to work independently and as part of a team.
- Strong time management and organizational skills.
- Ability to meet or exceed performance metrics.
**Career Growth Opportunities and Learning Benefits**
- Opportunities for career advancement and professional growth.
- Comprehensive training program to develop sales and customer service skills.
- Mentorship and coaching from experienced sales professionals.
- Opportunities for professional development and continuing education.
- Collaborative and dynamic work environment.
**Work Environment and Company Culture**
- Remote work environment with flexible scheduling.
- Collaborative and dynamic work environment.
- Opportunities for professional growth and development.
- Comprehensive training program to develop sales and customer service skills.
- Mentorship and coaching from experienced sales professionals.
- Opportunities for professional development and continuing education.
**Compensation, Perks, and Benefits**
- Competitive hourly rate of $22.50.
- Comprehensive medical benefits coverage, dental plans, and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
**How to Apply**
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
**Job Posting End Date**
The company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible.