At arenaflex, we're on a mission to revolutionize the way businesses operate by providing top-notch resources and recruiting services that enable organizations to thrive in today's fast-paced world. As a leading global player in the staffing industry, we're committed to fostering a culture of excellence, empowerment, and happiness that inspires our employees to reach new heights.
We're now seeking an experienced and highly skilled Admin/Clerical - Customer Service Representative to join our remote team. This is an exciting opportunity for a motivated and customer-focused individual to take their career to the next level while working with a dynamic and forward-thinking organization.
**Job Summary:**
As an Admin/Clerical - Customer Service Representative at arenaflex, you'll play a critical role in ensuring seamless customer interactions, resolving issues efficiently, and driving business growth. You'll work closely with customers, repair technicians, manufacturing, and logistics personnel to coordinate customer property returns for paid repair or warranty processing and shipment. Your exceptional communication skills, attention to detail, and problem-solving abilities will make you an invaluable asset to our team.
**Key Responsibilities:**
* Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
* Request and enter required information per written process to execute repair
* Manage repair priority with repair techs as appropriate to meet schedule and KPIs
* Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
* Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
* Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
* Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
* Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
* Support other roles or tasks as requested by management
**Qualifications:**
* Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments
* Proven track record of delivering exceptional customer service in a fast-paced environment
* Excellent communication, problem-solving, and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Proficiency in Microsoft Office and other relevant software applications
**Essential Skills and Competencies:**
* Strong customer service skills with a focus on resolving issues efficiently
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and other relevant software applications
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Admin/Clerical - Customer Service Representative, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced professionals
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture:**
arenaflex is a global organization with a diverse and inclusive culture that values excellence, empowerment, and happiness. Our remote team is committed to delivering exceptional results while maintaining a healthy work-life balance. As an Admin/Clerical - Customer Service Representative, you'll have the flexibility to work from home while being part of a dynamic and supportive team.
**Compensation, Perks, and Benefits:**
We offer a competitive salary and a range of benefits to support your physical, emotional, and financial well-being. These include:
* Medical, dental, and vision insurance
* 401(k) plan with company match
* Term life insurance
* Voluntary life and disability insurance
* Optional pre-paid legal plan
* Optional identity theft plan
* Optional medical and dependent FSA
* Work-visa sponsorship
* Opportunity for advancement
* Long-term assignment with opportunity for hire by client
**Why Join arenaflex?**
At arenaflex, we're passionate about making a difference in the lives of our employees and customers. We're proud to be a:
* INC 5000 company for 10 years
* Corp! Michigan Economic Bright Spots
* Crain's Detroit Business Top Staffing Service Companies in Detroit
* TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
* Best of MichBusiness winner in HR Wizards & Partnerships
* Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
* 101 Best & Brightest Companies to Work for in Michigan
**Don't Hesitate, Apply!**
We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional results. If you're a team player with a strong work ethic and a willingness to learn, we encourage you to submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all.