At arenaflex, we're committed to delivering exceptional patient care and exceptional employee experiences. As a leading healthcare provider, we're seeking a highly skilled and compassionate Financial Counselor (Customer Services) to join our team. This is a unique opportunity to make a meaningful impact on the lives of our patients and their families while working in a dynamic and supportive environment.
**About arenaflex**
arenaflex is a premier healthcare destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner. We're dedicated to advancing innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. As a leading academic health system in New Jersey, we're committed to creating and sustaining healthier communities, one person and one community at a time.
**Job Summary**
The Financial Counselor (Customer Services) position supports the reduction of Accounts Receivables for the Patient Financial Services department. As a key member of our team, you'll be responsible for assisting patients directly with their bill or other financial aspects of their care, responding to correspondence, billing and re-billing, handling certain denial issues, and monitoring Accounts Receivable trends. Under limited supervision, you'll determine liability on patient accounts, work with patients or their representatives to provide financial assistance or secure payment, and facilitate the processing of Medicaid and other financial assistance applications.
**Key Responsibilities**
* Take actions that will support the maximization of collection of balances due or account resolution from all sources, meeting Quality and Productivity expectations
* Facilitate account resolution by accurately identifying, following up on, or correcting billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers
* Timely identify, research, and resolve any issues that may cause delays in payment or account resolution, and identify and recommend opportunities to improve collections and follow-up activities
* Work collaboratively across teams, with peers, and revenue cycle departments to achieve shared goals and objectives
**Essential Functions**
* Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations
* Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix
* Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities
* Work collaboratively across teams, with peers, and revenue cycle departments
**Job Requirements**
* High School diploma
* Bilingual - Spanish and English preferred (Please indicate on application/resume)
* 1-2 years' experience in healthcare insurance billing or account follow-up
* Strong knowledge of Patient Accounting systems
* Strong customer service skills
* Must be able to work in a team environment that requires quick turnaround and quality output
**Preferred Qualifications**
* Prior experience with Medicaid and Charity Care
**Scheduling Requirements**
* Full-time
* Rotating Schedule: Monday-Friday 9:00am-5:00pm or 8am-4pm; Tuesday- Saturday 10:30am-6:30pm (Schedule changes based on business needs)
* Rotating holidays required
**Other Duties**
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**Additional Info**
At arenaflex, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health. Some of the benefits we offer include:
* Paid Time Off (PTO)
* Medical and Prescription Drug Insurance
* Dental and Vision Insurance
* Retirement Plans
* Short & Long Term Disability
* Life & Accidental Death Insurance
* Tuition Reimbursement
* Health Care/Dependent Care Flexible Spending Accounts
* Wellness Programs
* Voluntary Benefits (e.g., Pet Insurance)
* Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
**Choosing arenaflex**
arenaflex is a place where you can grow, learn, and make a difference in the lives of our patients and their families. We're committed to creating a work environment that is inclusive, supportive, and empowering. If you're passionate about delivering exceptional patient care and exceptional employee experiences, we encourage you to apply for this exciting opportunity.
**How to Apply**
If you're ready to join a dynamic and supportive team, please click on the link below to apply for this exciting opportunity.