At arenaflex, we're committed to delivering exceptional services to our clients, and we're seeking a highly skilled and detail-oriented Data Entry Clerk to join our team. As a Data Entry Clerk, you'll play a vital role in ensuring the accuracy and efficiency of our Alternate Investments operations. This is a full-time remote opportunity, offering the flexibility to work from anywhere in the United States.
**About arenaflex**
arenaflex is a leading provider of innovative financial solutions, dedicated to helping our clients achieve their goals. Our team of experts is passionate about delivering exceptional service, and we're committed to creating a work environment that's collaborative, inclusive, and supportive. As a Data Entry Clerk, you'll be part of a dynamic team that's shaping the future of finance.
**Key Responsibilities**
As a Data Entry Clerk, you'll be responsible for:
* Processing trade deal purchases in customer profiles and identifying/addressing discrepancies between TD Ameritrade and fund companies or transfer agents
* Processing Corporate Activity Activities, settling/reconciling transactions, and processing/reconciling returns activity
* Analyzing complex/escalated issues, testing/validation of new innovation enhancements, and provider modifications
* Completing projects in Trading, Dividends, Transfers, Reconciliation, and Corporate Actions that directly impact the Client/Advisor profile
* Engaging with Retail and Institutional Service Teams via email, phone, Slack, Overview, and Salesforce
* Interacting with and embodying TD Ameritrade Cleaning in daily connections with fund companies, transfer agents, opposite agencies, and other external business partners
**Duties Analysis**
* Reviewing subscription deals or transfer requests
* Identifying and addressing Client/Advisor account exceptions
* Ensuring regulatory compliance (e.g., 2340 and 15C3-3)
* Reconciling Business, Dividend, and Transactions Breaks
* Reconciling across BOS and Fund Companies
* Reviewing and analyzing correct tax coding and corrections of income tax coding
* Troubleshooting internal/external system improvements or concerns
* Identifying the root cause of breaks between TDA, the Fund, etc.
* Providing method or innovation service alternatives to Management
* Remediating transfer issues with the Fund or Opposite Firm
* Providing follow-up on Substitute Expenditure moves to expedite the customer demand or remediate not neat issues
* Prompt and accurate finalization of client investing and dividend demands
**Essential Qualifications**
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* 0-2 years of experience in data entry, customer service, or a related field
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in Microsoft Office, particularly Excel and Word
* Familiarity with Salesforce and other CRM systems a plus
* Strong attention to detail and accuracy
**Preferred Qualifications**
* Experience in the financial industry, particularly in Alternate Investments
* Knowledge of regulatory requirements and compliance
* Familiarity with TD Ameritrade systems and processes
* Experience with data analysis and reporting
* Certification in data entry, customer service, or a related field
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong attention to detail and accuracy
* Proficiency in Microsoft Office, particularly Excel and Word
* Familiarity with Salesforce and other CRM systems
* Strong organizational and time management skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Data Entry Clerk, you'll have opportunities to:
* Develop your skills and knowledge in data entry, customer service, and Alternate Investments
* Work with a dynamic team of experts in the financial industry
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture**
arenaflex is a collaborative and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's supportive, flexible, and empowering. As a Data Entry Clerk, you'll have the opportunity to work with a talented team of experts who are passionate about delivering exceptional service.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive salary and benefits
* Flexible work arrangements, including remote work options
* Opportunities for career growth and development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, including minorities, women, veterans, and individuals with disabilities.
**Application Instructions**
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!