Unlock your potential with a new role at arenaflex as an Experienced Customer Support Services Analyst – Technical Support and Systems Analysis! An immediate start is available for this remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.
**About arenaflex**
arenaflex is a leading organization in the industry, known for its commitment to innovation and excellence. With a team of dedicated professionals, arenaflex strives to provide top-notch services and solutions to its clients. As a Customer Support Services Analyst, you will be part of a dynamic team that is passionate about delivering exceptional results.
**Job Summary**
We are seeking an experienced Customer Support Services Analyst to join our team. As a key member of our technical support team, you will provide advanced consultation, training, and troubleshooting services to technical staff and end-users. You will analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use. Your expertise will be essential in developing and conducting tests of hardware and software, reporting on configurations and behavior, and providing technical documentation and training.
**Key Responsibilities**
* Provides day-to-day advanced consultation, training, and troubleshooting services to technical staff and end-users for hardware, software, network, and related computer systems, handheld, and peripheral devices.
* Analyzes, recommends, installs, configures, and evaluates systems and tools for internal and end-user use.
* Develops and conducts tests of hardware and software, reporting on configurations and behavior.
* Develops and provides technical documentation and training.
* Assesses needs and recommends hardware and software acquisitions and upgrades.
* Troubleshoots, resolves, or appropriately triages moderately complex network connectivity issues.
* May provide server administration support to clients.
* Consults with users to assess and implement file structure needs and perform data migration.
* Performs backup server administration.
* Creates and oversees creation of complex technical documentation.
* Develops and/or provides training as needed based on consultation with users and understanding of technology.
**Essential Qualifications**
* A Bachelor's Degree in a related area; and/or equivalent experience/training.
* Professional experience and proven success in providing information systems support and management in a large-scale organization.
* Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.
**Preferred Qualifications**
* Experience in a healthcare environment.
* CompTIA Network+ Certification.
* Apple Certified Macintosh Technician (ACMT).
**Skills and Competencies**
* Strong technical skills, including hardware, software, and networking.
* Excellent communication and problem-solving skills.
* Ability to work independently and as part of a team.
* Strong analytical and critical thinking skills.
* Ability to prioritize tasks and manage multiple projects simultaneously.
* Strong attention to detail and organizational skills.
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.
* Opportunities for professional growth and development, including mentorship and coaching.
* Collaborative and dynamic work environment that encourages innovation and creativity.
* Recognition and rewards for outstanding performance and contributions.
**Work Environment and Company Culture**
* arenaflex is a remote-based organization, offering flexibility and work-life balance.
* Collaborative and dynamic work environment that encourages innovation and creativity.
* Recognition and rewards for outstanding performance and contributions.
* Opportunities for professional growth and development, including mentorship and coaching.
**Compensation, Perks, and Benefits**
* Competitive salary package, starting at $59,675 - $96,006 per year (prorated if the appointment percentage is less than 100%).
* Comprehensive benefits package, including health, dental, and vision insurance.
* Retirement savings plan, including a 403(b) plan.
* Paid time off, including vacation, sick leave, and holidays.
* Opportunities for professional growth and development, including mentorship and coaching.
**How to Apply**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.