Join arenaflex, a global leader in processing and packaging technology, as a Customer Support Representative in our New Richmond, WI office. As a key member of our team, you will play a vital role in ensuring customer satisfaction while meeting company revenue and profit goals. With a passion for delivering exceptional customer service, you will process incoming customer quotes, order requests, and questions by phone, fax, email, and provide timely quotations, order status, and part number information to internal and external customers.
**About arenaflex**
arenaflex is a strategic partner for the pharmaceutical and food industries, providing innovative technologies and sustainable solutions to help our customers achieve their goals. With a global presence of 6,900 colleagues, we are committed to seamless processes, innovative technologies, and sustainable solutions. Our team is dedicated to ensuring that vaccines are safely filled, tablets can fully release their active ingredients, and favorite chocolate and snacks are sustainably packaged.
**Key Responsibilities**
As a Customer Support Representative, your key responsibilities will include:
* Processing incoming customer quotes, order requests, or questions by phone, fax, email, and evaluating, quoting, processing, and expediting the requests and questions in a manner that ensures customer satisfaction while meeting company revenue and profit goals.
* Communicating order status and part number information to internal and external customers in a timely manner.
* Interfacing with third-party vendors to identify, purchase, and supply parts to customers.
* Processing repairs, returns, and credit memos in a timely manner.
* Reviewing and using the SAP Complaint Management System and following up with the customer to resolve their concerns.
* Using feedback from customers and colleagues to identify and recommend process improvements to management.
**Essential Qualifications**
To be successful in this role, you will need:
* An Associate degree in a related field or equivalent related work experience.
* 3+ years' experience in a fast-paced, high-volume, customer support role.
* 2+ years' experience working with an enterprise resource planning system (ERP).
* 2+ years' experience working with Microsoft Office.
* Ability to manage and resolve customer conflicts or issues.
**Preferred Qualifications**
While not essential, the following qualifications would be beneficial:
* Skilled at adapting to ambiguous and changing situations that impact customer service.
* Ability to build relationships with internal and external customers.
* Ability to complete work with minimal supervision.
* Experience reading technical documents.
* Knowledge and experience working in SAP.
**Skills and Competencies**
To succeed in this role, you will need:
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced, high-volume environment.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Strong attention to detail and organizational skills.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. As a Customer Support Representative, you will have opportunities to:
* Develop your skills and knowledge in customer support and service.
* Work with a global team of experts in processing and packaging technology.
* Participate in training and development programs to enhance your skills and career prospects.
* Contribute to process improvements and recommend new ideas to management.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is committed to:
* Providing a safe and healthy work environment.
* Fostering a culture of respect, empathy, and open communication.
* Encouraging collaboration and teamwork.
* Supporting work-life balance and employee well-being.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $24-$31 per hour.
* Total rewards package: salary + bonus (if applicable) + benefits.
* Benefits package: health insurance (Medical, Dental, Vision, and Prescription from day one), 401(k) with generous Company Match, Employer Paid Short- and Long-Term Disability Insurance, Life Insurance, Education Assistance Program, Paid Time Off.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!