Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Support Representative for Hughes Enterprise Maintenance. This is an exciting opportunity to drive results, define an industry, and grow your career in a dynamic and innovative company.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a collaborative and supportive environment that fosters growth, learning, and success.
**Job Summary**
We're seeking a highly motivated and detail-oriented Customer Support Representative to join our Hughes Enterprise Maintenance team. As a key member of our support team, you'll be responsible for monitoring and closing out Hughes Enterprise Maintenance orders, verifying details, and providing exceptional customer service. This is a remote-based position with a competitive salary and benefits package.
**Key Responsibilities**
* Monitor and close out Hughes Enterprise Maintenance orders, verifying details and ensuring accuracy
* Assist technicians with order closeouts, ensuring seamless communication and collaboration
* Handle internal escalations, ensuring orders are accepted and rolled on in a timely manner
* Update information through data entry, maintaining accurate records and reports
* Run reports and update trackers as needed, providing insights and recommendations for process improvements
* Assist with logistics and system-related issues, providing solutions and support to internal and external customers
* Handle inbound and outbound calls and emails from internal and external customers, providing exceptional customer service and support
**What's in it for you?**
* Competitive salary and benefits package, including company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
* Other benefits offered include: 401(k) with Company Match, Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
* Opportunities for career growth and development, with a focus on employee empowerment and success
* Collaborative and supportive work environment, with a team-oriented approach to problem-solving and innovation
* Flexible work arrangements, including remote work options and flexible hours
**Requirements**
* High School Diploma or GED equivalent
* 1 year of customer service experience preferred, with a strong track record of delivering exceptional support experiences
* Effective oral and written communication skills, with the ability to communicate complex information in a clear and concise manner
* Follow-through and the ability to multi-task and meet deadlines, with a focus on attention to detail and accuracy
* Ability to work independently, with a willingness to research and suggest creative solutions to complex problems
* Adaptability and flexibility, with the ability to learn quickly and grasp new instructions easily
* Strong computer navigation skills and knowledge of Microsoft Office, with the ability to learn new software and systems quickly
* Ability to work under pressure and respond with urgency, with a focus on providing exceptional customer service and support
**Schedule**
* In-person training at our office located in Green Bay, WI, Monday - Friday, day shift
* 12-hour rotating night shift schedule from 6:00pm to 6:00am, with opportunities for flexible hours and overtime as needed
**Salary and Benefits**
* $15.00 per hour + $2.00 shift differential, with opportunities for career growth and development
* Comprehensive benefits package, including company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
* Other benefits offered include: 401(k) with Company Match, Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
**Ready for an Easy Start?**
If you're a motivated and customer-centric professional with a passion for delivering exceptional support experiences, we want you! Apply now to join our team as an Experienced Customer Support Representative for Hughes Enterprise Maintenance.