At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and success. As a dedicated Customer Success Consultant, you'll play a vital role in ensuring our customers achieve their goals and objectives. This is an exciting remote opportunity with an immediate start, offering a competitive salary and a chance to join a dynamic team that values innovation, collaboration, and continuous learning.
**About arenaflex**
arenaflex is a leading business-to-business organization that empowers businesses of all sizes to succeed. Our world-class sales and sales support teams work closely with customers to understand their unique needs and provide tailored solutions using best-in-class sales tools and technology. We're passionate about developing our skills, investing in career growth, and exploring new ways to reach our goals.
**What You'll Be Doing**
As a Customer Success Consultant, you'll be responsible for:
* Resolving customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience, enabling Account Managers/Executives to focus on selling.
* On-boarding customers in partnership with Account Managers to ensure a smooth onboarding process for commercial contract accounts and new program implementations.
* Determining the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
* Assisting in facilitating installations, relevant communications with updates to customers and Account Managers/Executives.
* Recording and reporting on issues resolved, responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager.
* Educating end-users to leverage self-service options and/or customer service when feasible.
* Implementing or facilitating improvements to procedures, services, or products, as well as developing new ideas, methods, techniques, services, and products.
**What You Bring to the Table**
To succeed in this role, you'll need:
* The ability to interface with customers at Manager, Director, or VP levels, with strong business acumen.
* The ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy uncontrollable issues, and run a full-circle solution for internal and external customers.
* Strong knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products.
* The ability to function independently with minimal daily supervision.
**What's Needed – Basic Qualifications**
To be considered for this role, you'll need:
* A High School Diploma or GED.
* 2+ years of business experience.
* 6+ months of experience using Microsoft Office.
**What's Needed – Preferred Qualifications**
While not required, a Bachelor's degree is preferred.
**What We Offer**
At arenaflex, we're committed to creating an inclusive culture that values diversity, equity, and inclusion. We offer:
* An inclusive culture with associate-led Business Resource Groups.
* Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
* Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
**About Us**
arenaflex is an Equal Opportunity Employer who values the diversity of our people, products, and services. We're passionate about creating a workplace that's inclusive, supportive, and empowering for all employees.
**Your Future Starts Here**
Don't miss out on this exciting opportunity to join our team as a Customer Success Consultant. We're looking forward to hearing from you and exploring how you can contribute to our mission of delivering exceptional customer experiences. Apply now to take the first step towards a rewarding career with arenaflex!