At arenaflex, we're dedicated to inspiring and improving the world by coloring and protecting what matters. As a Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our retail stores. If you're passionate about providing top-notch service, building strong relationships with customers, and staying up-to-date with the latest products and trends, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world, and we're committed to making a positive impact on our customers, employees, and communities. We're a place that values stability, growth, and momentum, and we invest in our people to help them grow and succeed.
**Job Summary**
As a Customer Service Specialist, you'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll be responsible for providing exceptional customer service, processing sales transactions accurately, and achieving sales goals on a monthly, quarterly, and yearly basis. You'll also be expected to maintain precise work order files and formulas, pull products from the sales floor or warehouse, and tint and mix products to customer specifications.
**Key Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Minimum Requirements**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver's License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
* Access to the latest products and technologies
* Flexible scheduling and work-life balance
* Opportunities for advancement and professional growth
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you! To apply, please submit your application through our website or by clicking on the "" link below. We look forward to hearing from you!
**Compensation and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Competitive hourly rate
* Comprehensive health insurance
* 401(k) retirement plan
* Paid time off and holidays
* Opportunities for career growth and development
* Recognition and rewards for outstanding performance
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement.
**Accommodations**
arenaflex is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations during the application or interview process, please let us know in advance so that we can make necessary arrangements.
**Application Process**
Our application process typically involves three steps:
1. Online Application: Submit your application through our website or by clicking on the "" link below.
2. Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner.
3. In-Store Interview: Top candidates will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
**Contact Us**
If you have any questions or concerns about the application process or the role, please don't hesitate to contact us. We look forward to hearing from you!