**Join arenaflex's Growing Team in El Paso, TX**
Are you a customer-focused individual looking for a challenging and rewarding role in a dynamic environment? Do you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences? If so, we invite you to apply for the Experienced Customer Service Representatives (Monolingual: English Calls Only) Remote: El Paso, TX position at arenaflex.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our mission is to make a positive impact on people's lives by delivering exceptional customer experiences, fostering a culture of inclusivity and respect, and promoting social responsibility. As a valued member of our team, you will have the opportunity to contribute to our mission and make a meaningful difference in the lives of our customers.
**Job Summary**
We are seeking experienced customer service representatives to join our growing team in El Paso, TX. As a customer service representative, you will be responsible for providing exceptional customer care and enrollment services for health benefits via telephone, IVR, and web-based portals. This is a full-time, hourly position that offers a fully remote working arrangement, allowing you to work from the comfort of your own home.
**Schedule Details**
* Our call center is open from 7:15 am - 5:30 pm MST, Monday - Friday
* 8-hour shifts are scheduled within the hours of operation
**Why Join arenaflex?**
* **Work/Life Balance Support**: Enjoy flexibility tailored to your needs, allowing you to balance your work and personal life.
* **Competitive Compensation**: Receive competitive hourly pay, with quarterly bonuses based on performance.
* **Comprehensive Insurance Coverage**: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
* **Future Planning**: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
* **Paid Time Off Package**: Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
* **Holistic Wellness Support**: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
* **Recognition Platform**: Acknowledge and appreciate outstanding employee contributions.
* **Tuition Reimbursement**: Invest in your ongoing education and development.
* **Employee Perks and Discounts**: Enjoy additional benefits and discounts exclusively for employees.
* **arenaflex Wellness Program and Resources**: Access a range of wellness programs and resources tailored to your needs.
* **Professional Development Opportunities**: Participate in training programs, workshops, and conferences.
**Essential Duties and Responsibilities**
* Interact with customers to provide information in response to inquiries about programs and services in a contact center.
* Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.
* Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
* Follow standard operating procedures to ensure consistency and accuracy.
* Address customer inquiries and resolve problems to ensure that appropriate changes are made.
* Refer unresolved customer grievances to designated departments for further investigation.
* Communicate with supervisor regarding any potential needs or concerns.
* Navigate multiple computer systems and add appropriate documentation to the systems while speaking with a customer.
* Perform data entry accurately.
**Minimum Requirements**
* High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
* Program Specific Requirements:
+ High School diploma or equivalent
+ 6 months of customer service experience preferred
+ Must reside within 70 miles of El Paso, TX (Must live in Texas)
* Home Office Requirements:
+ Reliable, high-speed internet service
+ Minimum 20 Mbps download speeds
+ Must be a traditional, wired high-speed connection such as cable or fiber
+ Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
+ Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
+ Quiet and distraction-free workspace
+ arenaflex will supply your computer equipment
**Preferred Qualifications**
* Previous experience in a customer service or call center environment
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Basic computer skills and proficiency in Microsoft Office
**What We Offer**
* Competitive hourly pay
* Quarterly bonuses based on performance
* Comprehensive insurance coverage
* Future planning opportunities
* Paid time off package
* Holistic wellness support
* Recognition platform
* Tuition reimbursement
* Employee perks and discounts
* arenaflex wellness program and resources
* Professional development opportunities
**How to Apply**
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for the Experienced Customer Service Representatives (Monolingual: English Calls Only) Remote: El Paso, TX position at arenaflex. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "" button below.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
**Pay Transparency**
arenaflex compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of arenaflex's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, arenaflex provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. arenaflex will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.