Are you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you! arenaflex, a leading online travel agency, is seeking an experienced Customer Service Representative to join our team of travel enthusiasts. As a Customer Service Representative, you will be the face of arenaflex, communicating with customers via telephone and assisting with hotel, rental car, and flight reservations.
**About arenaflex**
arenaflex is a dynamic and innovative company that is revolutionizing the way people travel. Our mission is to provide exceptional customer service and make travel planning easy and enjoyable for our customers. We are a remote-friendly company, offering flexible scheduling and the opportunity to work from the comfort of your own home. Our team is passionate about travel and committed to delivering outstanding customer experiences.
**Job Summary**
As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via telephone. You will assist with hotel, rental car, and flight reservations, as well as handle customer inquiries and resolve issues in a timely and professional manner. You will also be responsible for following policy and procedure guidelines, reviewing customer history as necessary, and documenting information and outcomes as required.
**Key Responsibilities**
* Answer incoming calls from customers
* Review customer history as necessary to provide personalized service
* Follow policy and procedure guidelines to ensure accurate and efficient service
* Assist customers with changing travel plans, confirming or obtaining their itinerary, requesting refunds, or reporting travel issues
* Process refunds and resolve customer complaints in a timely and professional manner
* Place outbound calls to travel partners (hotels, rental car agencies, etc.) as necessary to resolve customer issues
* Document information and outcomes as necessary to ensure accurate record-keeping
**About You**
We are looking for a highly motivated and customer-focused individual to join our team. Prior customer service experience is required, and experience working in the travel industry or personal experience using travel products is preferred. Successful Customer Service Representatives possess excellent customer service skills, strong attention to detail, and the ability to work independently in a fast-paced environment.
**Essential Qualifications**
* Prior customer service experience
* Strong geographical knowledge
* Excellent customer service skills
* Strong attention to detail
* Easy to work with
* Accepts feedback well
* Excellent listening and communication skills
* Strong problem-solving and decision-making skills
* Demonstrates empathy effectively
* Self-directed
* Able to organize, prioritize, anticipate situations, act, and see issues through to completion
* Able to work independently and proactively in a fast-paced, high-growth environment
* Strong typing skills
* Highly proficient in using the internet and navigating seamlessly between multiple applications
**Preferred Qualifications**
* Experience working in the travel industry or personal experience using travel products
* Strong typing skills (at least 40 wpm)
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Equipment Requirements**
To be a successful Customer Service Representative, you will need a computer and equipment meeting the following specifications, at a minimum:
* Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
* Operating System: Windows 10
* Processor: Intel Core i5, 1.5 GHz and above
* Memory: 8GB of RAM
* Hard Drive: 256GB
* Browser: Internet Explorer 11 and latest version of Google Chrome
* Monitor: Dual monitors, each capable of displaying at least 1920 x 1080 pixels
* Sound: Sound card (standard on most computers)
* Virus Protection: Up-to-date anti-virus software
* Headset: USB noise-canceling headset
**Work Environment**
As a remote-friendly company, we offer flexible scheduling and the opportunity to work from the comfort of your own home. Our team is passionate about travel and committed to delivering outstanding customer experiences. We are a fast-paced and dynamic company, and we are looking for a highly motivated and customer-focused individual to join our team.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a base salary and commission structure. We also offer a range of benefits, including:
* Flexible scheduling
* Opportunity to work from home
* Comprehensive training program
* Ongoing support and coaching
* Opportunities for career growth and advancement
**How to Apply**
If you are a motivated and customer-focused individual with a passion for travel, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
**Note:** arenaflex contracts with people in 34 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, and WA. We do not currently contract with anyone outside of the US.