At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative - Sales, you'll be the voice of our company, connecting with customers to understand their needs and provide personalized solutions. If you're a motivated and customer-focused individual with a passion for sales, we want to hear from you!
**About arenaflex**
arenaflex is a leading global communications and technology company that's committed to innovation and customer satisfaction. With a rich history of pushing boundaries and breaking barriers, we're always looking for talented individuals who share our vision and values. As a member of our team, you'll have the opportunity to work with cutting-edge technology, collaborate with a diverse group of professionals, and make a real impact on our customers' lives.
**How You'll Make an Impact**
As a Premier Service Consultant, you'll play a crucial role in sustaining customer relationships and preventing churn. You'll assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of our products and services. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. Your consultative approach will help you meet monthly retention goals and foster customer loyalty while delivering an exceptional customer experience.
**What Your Day-to-Day Will Look Like**
* Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers.
* Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
* Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
* Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
* Premier Service Consultants may be cross-trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.
**What You Can Look Forward to**
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.
* Competitive hourly rate with opportunities for commission-based earnings.
* Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
* Opportunities for career growth and advancement within the company.
* Collaborative and dynamic work environment with a diverse group of professionals.
* Access to cutting-edge technology and training on the latest products and services.
**What We're Looking for**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
* Strong communication and problem-solving skills.
* Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
* Basic computer skills and proficiency in using multiple tools and systems.
**WFH Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Possibilities**
As a Premier Service Consultant at arenaflex, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**Join Our Team**
If you're a motivated and customer-focused individual with a passion for sales, we want to hear from you! Apply now and take the first step towards a rewarding new role.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees. If you require accommodations during the application or hiring process, please let us know.