About arenaflex
arenaflex is a global leader in communications and technology, dedicated to connecting people with their world, everywhere they live and work. For over a century, we have consistently provided innovative, reliable, high-quality products and services. Our mission is to mobilize our customers' worlds with advanced mobile services, next-generation TV, high-speed Internet services, and smart solutions for businesses.
Join our Team
As a Customer Service Representative - Sales (Hybrid) at arenaflex, you will be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. We are looking for talented individuals who share our passion for delivering exceptional customer service and are eager to grow their careers in a dynamic and supportive environment.
Key Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment.
- Accurately resolve issues related to service, billing, payments, and collections.
- Explain bills and product features clearly.
- Troubleshoot basic problems and seek higher support if needed.
- Build customer confidence and loyalty by resolving issues.
- Support various customer inquiries, including technical issues.
- Work a flexible 40 hour per week schedule, which may include nights, weekends.
- Participate in paid training to develop your skills and knowledge.
What We're Looking For
We are seeking individuals with a strong customer focus, a solid work ethic, adaptability, problem-solving skills, and attention to detail. If you are a motivated and results-driven professional who is passionate about delivering exceptional customer service, we encourage you to apply.
Benefits and Perks
As a valued member of our team, you will enjoy a range of benefits and perks, including:
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone.
- Tuition reimbursement program.
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
- Paid Parental Leave.
- Medical/Dental/Vision coverage.
- 401(k) plan.
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement.
- Disability Benefits (short term and long term).
- Life and Accidental Death Insurance.
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
- Employee Assistance Programs (EAP).
- Extensive employee wellness programs.
Work from Home (WFH) Requirements
We require our WFH representatives to have:
- Verified internet service (secure, reliable, and dedicated high speed is required to support business needs).
- An established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
- A workspace that meets WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.).
- Availability, accessibility, and accountability to work during established work schedules and shifts.
- Compliance with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
As a Customer Service Representative - Sales (Hybrid) at arenaflex, you will have the opportunity to develop your skills and knowledge through paid training and on-the-job experience. You will also have the chance to advance your career in a dynamic and supportive environment, with opportunities to take on new challenges and responsibilities.
Compensation and Benefits
Our Customer Service Representatives - Sales (Hybrid) earn $24.03 an hour + uncapped commissions for sales goals. We also offer a range of benefits and perks, including employee discounts, tuition reimbursement, paid Time off and holidays, and more.
How to Apply
If you are a motivated and results-driven professional who is passionate about delivering exceptional customer service, we encourage you to apply. Please visit our website at https://ihire.allboardsolutions.in/register-candidate/ to submit your application.
Equal Employment Opportunity
arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to connecting people with their world, everywhere they live and work. For over a century, we have consistently provided innovative, reliable, high-quality products and services. Our mission is to mobilize our customers' worlds with advanced mobile services, next-generation TV, high-speed Internet services, and smart solutions for businesses.
Join our Team
As a Customer Service Representative - Sales (Hybrid) at arenaflex, you will be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. We are looking for talented individuals who share our passion for delivering exceptional customer service and are eager to grow their careers in a dynamic and supportive environment.
Key Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment.
- Accurately resolve issues related to service, billing, payments, and collections.
- Explain bills and product features clearly.
- Troubleshoot basic problems and seek higher support if needed.
- Build customer confidence and loyalty by resolving issues.
- Support various customer inquiries, including technical issues.
- Work a flexible 40 hour per week schedule, which may include nights, weekends.
- Participate in paid training to develop your skills and knowledge.
What We're Looking For
We are seeking individuals with a strong customer focus, a solid work ethic, adaptability, problem-solving skills, and attention to detail. If you are a motivated and results-driven professional who is passionate about delivering exceptional customer service, we encourage you to apply.
Benefits and Perks
As a valued member of our team, you will enjoy a range of benefits and perks, including:
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone.
- Tuition reimbursement program.
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
- Paid Parental Leave.
- Medical/Dental/Vision coverage.
- 401(k) plan.
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement.
- Disability Benefits (short term and long term).
- Life and Accidental Death Insurance.
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
- Employee Assistance Programs (EAP).
- Extensive employee wellness programs.
Work from Home (WFH) Requirements
We require our WFH representatives to have:
- Verified internet service (secure, reliable, and dedicated high speed is required to support business needs).
- An established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
- A workspace that meets WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.).
- Availability, accessibility, and accountability to work during established work schedules and shifts.
- Compliance with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
As a Customer Service Representative - Sales (Hybrid) at arenaflex, you will have the opportunity to develop your skills and knowledge through paid training and on-the-job experience. You will also have the chance to advance your career in a dynamic and supportive environment, with opportunities to take on new challenges and responsibilities.
Compensation and Benefits
Our Customer Service Representatives - Sales (Hybrid) earn $24.03 an hour + uncapped commissions for sales goals. We also offer a range of benefits and perks, including employee discounts, tuition reimbursement, paid Time off and holidays, and more.
How to Apply
If you are a motivated and results-driven professional who is passionate about delivering exceptional customer service, we encourage you to apply. Please visit our website at https://ihire.allboardsolutions.in/register-candidate/ to submit your application.
Equal Employment Opportunity
arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives.
Weekly Hours
40
Time Type
Regular
Location
Mesa, Arizona
Remote
Yes
About the Company
arenaflex is a global leader in communications and technology, dedicated to connecting people with their world, everywhere they live and work. For over a century, we have consistently provided innovative, reliable, high-quality products and services. Our mission is to mobilize our customers' worlds with advanced mobile services, next-generation TV, high-speed Internet services, and smart solutions for businesses.
Company Size
10,000 employees or more
Industry
Telecommunications Services
Founded
1876
Website
http://www.arenaflex.com/