Join arenaflex, a global leader in communications and technology, as a Customer Service Representative - Sales (Hybrid) and become the voice of our company. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
**About arenaflex**
arenaflex is a pioneer in making connections, and we've been innovating since our inception nearly 150 years ago. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, at arenaflex, we create connections that change the world.
**Job Summary**
As a Customer Service Representative - Sales (Hybrid), you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll handle customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolving issues related to service, billing, payments, and collections. You'll explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed. You'll build customer confidence and loyalty by resolving issues and support various customer inquiries, including technical issues.
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolve issues related to service, billing, payments, and collections
* Explain bills and product features clearly
* Troubleshoot basic problems and seek higher support if needed
* Build customer confidence and loyalty by resolving issues
* Support various customer inquiries, including technical issues
* Work a flexible 40-hour per week schedule, which may include nights, weekends
* Participate in paid training
**What We're Looking For**
* Unwavering Customer Focus
* Strong Work Ethic
* Adaptability
* Problem-Solving Skills
* Attention to Details
**Join Our Team**
Joining our team comes with amazing perks and benefits, including:
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
* There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**Work from Home (WFH) Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
* You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Growth Opportunities and Learning Benefits**
* Career possibilities are limitless with arenaflex
* You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
* You'll have the opportunity to work with a diverse team and develop your skills in a fast-paced environment
**Work Environment and Company Culture**
* arenaflex is committed to providing a work environment that is inclusive, respectful, and supportive
* We value diversity and strive to create a workplace that reflects the communities we serve
* Our company culture is built on a foundation of innovation, collaboration, and customer-centricity
**Compensation and Perks**
* Pay Transparency: Our Customer Service Representatives - Sales (Hybrid) earn $23.45 an hour + uncapped commissions for sales goals
* Not to mention all the other amazing rewards that working at arenaflex offers
* Individual starting salary within this range may depend on geography, experience, expertise, and education/training
**How to Apply**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of innovators, thinkers, and problem-solvers who are shaping the future of communications and technology.
**Equal Employment Opportunity (EEO)**
It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.