At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our customer support team, you'll be the face of arenaflex, providing exceptional service to our clients and helping them navigate our online platform with ease.
**About arenaflex**
arenaflex is a leading global enrollment distribution center chain, dedicated to providing top-notch products and services to our customers. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the retail industry. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our journey.
**Job Summary**
We're seeking a highly skilled and motivated Customer Service Representative to join our team in Oklahoma. As a Customer Service Representative, you'll be responsible for providing exceptional service to our clients, answering calls and chats, and resolving complex issues related to online orders, follow-ups, and deliveries. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you!
**Key Responsibilities**
* Answer a high volume of incoming calls and chats, providing exceptional service to our clients
* Resolve complex issues related to online orders, follow-ups, and deliveries, using critical thinking and problem-solving skills
* Utilize various computer programs simultaneously on multiple screens while on the phone or answering chats
* Work as the primary point of contact between arenaflex clients, merchants, purchasing, and activities staff
* Provide exceptional service, using critical thinking and decisive reasoning abilities to determine request/item/conveyance issues
* Collaborate with internal teams to resolve issues and provide solutions to our clients
**Essential Qualifications**
* Secondary School Diploma or GED equivalent
* Internet Business Customer Service Specialist Certificate after completion of a 14-day training program
* Past customer service experience (desired)
* Strong communication and interpersonal skills
* Proficient business writing skills
* Ability to work an adaptable schedule, including weekends and split days off
* Ability to work in a fast-paced environment with multiple priorities
**Preferred Qualifications**
* Strong foundation in customer service, including excellent relational skills, brief friendly assistance, and phenomenal follow-through
* Ability to adjust and function well under pressure in a fast-paced environment
* Ability to take ownership and tackle issues
* Ability to exhibit learning and thinking abilities
* Strong time management skills
* Bilingual capabilities (desired)
**arenaflex Culture**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in providing equal opportunities for all candidates, regardless of their background, race, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We're proud to be an LGBTQ+ friendly workplace, and we're committed to creating a culture that's welcoming and inclusive for all.
**Benefits and Perks**
* Competitive salary ($25/hour)
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
* A dynamic and supportive work environment
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the next step in your career.
Apply Now
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive, and we believe in providing equal opportunities for all candidates, regardless of their background, race, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.