At arenaflex, we're revolutionizing the electric vehicle industry with innovative, All-American designs that empower customers to take control of their next adventure. As a key member of our Support team, you'll play a vital role in shaping the future of customer experience, ensuring that every interaction leaves our customers feeling valued, understood, and confident in their choice to trust our brand. If you're passionate about delivering outstanding experiences and have a knack for technical support, we invite you to join our dynamic team as an Experienced Customer Service Representative – Email, Chat, and Voice Support.
**About arenaflex**
arenaflex is a pioneering electric vehicle startup that's changing the game with its cutting-edge designs, exceptional performance, and commitment to sustainability. Our mission is to empower customers to take control of their next adventure, whether that's exploring the great outdoors or simply enjoying the freedom of electric vehicle ownership. As a member of our Support team, you'll be part of a dynamic and innovative organization that's passionate about delivering exceptional customer experiences.
**Responsibilities**
As an Experienced Customer Service Representative – Email, Chat, and Voice Support, you'll be responsible for:
* Providing technical assistance and resolving inquiries via email, chat, and phone, ensuring that every customer interaction leaves them feeling valued and understood.
* Guiding customers through questions about arenaflex's products, systems, and processes, providing clear and empathetic communication to customers, especially in conflict situations.
* Troubleshooting issues related to the website, app, and in-car software, collaborating with external teams to resolve customer issues that require additional assistance.
* Maintaining strict adherence to the assigned schedule and managing high-volume inbound calls, ensuring that every customer interaction meets our high standards of quality and service.
* Collaborating with other teams to resolve customer issues, acting as the bridge for the customer as we navigate a resolution.
* Providing clear and empathetic communication to customers, especially in conflict situations, ensuring that every interaction leaves the customer feeling valued and understood.
**Requirements**
To succeed in this role, you'll need:
* At least 18 years or older
* High School Diploma or equivalent
* Ability to successfully pass a criminal background check
* Ability to work a full-time work week of 32-40 hours, with overtime opportunities as needed
* Ability to maintain 100% strict adherence to the assigned schedule
* Strong computer knowledge, including ability to accurately type at least 30 wpm
* Excellent English written and verbal communication skills
* High level of expertise with spelling, grammar, and punctuation
* Courteous and friendly with high level of professionalism
* Willingness to learn and adapt to new tools and technologies
* Strong time management and able to multitask applications while talking to customers on the phone
* 1-3 years of customer support and technical support call center experience
**Nice-to-haves**
While not required, the following experience would be a plus:
* Previous work from home experience
* Prior experience with email and chat support
* Prior experience using customer support/relationship management software or similar systems
* Prior experience with automotive customer support/service/success
* Passion for automotive topics and electric vehicles
**Benefits**
As a member of our Support team, you'll enjoy:
* $17.00 USD starting pay
* Performance-based incentives each month
* Health benefits including medical, dental, and vision for you and your family
* 401(k) investment options with employer match opportunities
* Paid vacation time
* Computer equipment provided
* Onsite full gym free to employees
* Great work/life balance while developing your career
**Why join arenaflex?**
At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our customers to take control of their next adventure. As a member of our Support team, you'll have the opportunity to:
* Shape the future of customer experience at a pioneering electric vehicle startup
* Work with a dynamic and innovative team that's passionate about delivering exceptional customer experiences
* Enjoy a competitive salary and benefits package, including performance-based incentives and health benefits
* Develop your skills and career with ongoing training and development opportunities
* Enjoy a great work/life balance while developing your career
**How to apply**
If you're passionate about delivering outstanding customer experiences and have a knack for technical support, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!