At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in making this happen. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 13 locations, we're committed to providing the best products and services to our customers. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We're a drug-free workplace and an equal opportunity employer, committed to diversity and inclusion.
**Job Summary**
As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our customers through phone, email, and chat. You'll be responsible for processing customer orders and inquiries, communicating with customers, and helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with colleagues to resolve customer issues and provide legendary service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and familiarity with CRM software
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with CRM software and customer service technology
* High school diploma or equivalent with a GPA of 3.0 or higher
* Bachelor's degree in a related field (e.g., business, communications, marketing)
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a team environment and collaborate with colleagues
* Basic computer skills and familiarity with CRM software
* Ability to adapt to changing priorities and work in a fast-paced environment
* Strong customer service skills and a passion for delivering legendary service
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career growth and advancement within arenaflex
* Comprehensive training program to equip you with the skills and knowledge needed to succeed in your role
* Ongoing coaching and feedback to help you develop your skills and achieve your goals
* Access to professional continuing education and tuition assistance programs
* Opportunities to participate in cross-functional teams and contribute to company-wide initiatives
**Work Environment and Company Culture**
* arenaflex is a drug-free workplace and an equal opportunity employer, committed to diversity and inclusion
* Our company culture is built on the values of teamwork, innovation, and customer satisfaction
* We offer a dynamic and supportive work environment, with opportunities to learn and grow
* Our facilities are clean, modern, and well-maintained, with first-class fitness centers and beautifully maintained walking paths
**Compensation, Perks, and Benefits**
* Competitive hourly rate of $24-$28 per hour, with significant growth and earning potential
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs and opportunities for overtime pay
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks, including best-in-class facilities, first-class fitness centers, and beautifully maintained walking paths
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering legendary service, we want to hear from you! Apply now to join our team as a Customer Service Representative and become a part of arenaflex's success story.