At arenaflex, we're on a mission to revolutionize the way businesses operate by providing top-notch products and services that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in driving this mission forward by delivering exceptional experiences to our customers. If you're passionate about providing legendary service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our Reno branch is a state-of-the-art facility that offers a range of benefits and perks that will make you feel valued and appreciated.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and familiarity with CRM software
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with CRM software and customer service technology
* Strong knowledge of arenaflex's products and services
* Ability to work a variety of shifts, including evenings and weekends
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking path
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our Reno branch is a state-of-the-art facility that offers a range of benefits and perks that will make you feel valued and appreciated. We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
**Compensation and Growth Opportunities**
* Pay from $22 to $27 per hour with significant growth and earning potential!
* Opportunities for career advancement and professional development
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking path
**How to Apply**
If you're passionate about delivering exceptional experiences and have a knack for problem-solving, we want to hear from you! Apply now to become a Customer Service Representative at arenaflex and join our team of dedicated professionals who are committed to making a difference in the lives of our customers.