At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty by providing top-notch support to our valued customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with a strong presence in North America. Our family-owned company is committed to providing the best products, services, and experiences to our customers. With over 9,000 employees across 13 locations, we're a dynamic and growing organization that offers exciting career opportunities and job stability.
**Job Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Processing customer orders and inquiries in a collaborative call center using world-class technology
* Communicating with customers over phone, email, and chat to resolve their queries and concerns
* Helping customers navigate arenaflex's website and online ordering system
* Becoming a product and solutions expert by learning about our products, pricing, and shipping options
* Providing legendary service to our customers by answering their questions quickly and confidently
**Minimum Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Prior customer service experience is a plus, but we'll train you to provide exceptional service to our customers
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced call center environment
* Strong product knowledge and a willingness to learn
**Benefits**
At arenaflex, we offer a comprehensive benefits package that includes:
* Complete health insurance coverage and a 401(k) plan with a 6% employer match that starts on day one
* Multiple bonus programs to recognize and reward your hard work
* Paid holidays and generous paid time off to help you relax and recharge
* Tuition Assistance Program that covers professional continuing education
* Employee Perks, including a café featuring affordable daily meal options from local restaurants, an on-site fitness center, and beautifully maintained walking paths
**Work Environment and Company Culture**
Our Kenosha Branch is a best-in-class, clean, and modern facility that offers a comfortable and supportive work environment. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We're a drug-free workplace and an equal opportunity employer, committed to diversity and inclusion.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills and knowledge. As a Customer Service Representative, you'll have opportunities to:
* Develop your product knowledge and become a subject matter expert
* Learn about our products, pricing, and shipping options
* Improve your communication and problem-solving skills
* Participate in training programs and workshops to enhance your skills and knowledge
* Take advantage of our Tuition Assistance Program to pursue professional continuing education
**Compensation and Perks**
We offer a competitive hourly rate of $24 to $29 per hour, with a $2 shift differential. You'll also enjoy a range of perks, including:
* Complete health insurance coverage and a 401(k) plan with a 6% employer match
* Multiple bonus programs to recognize and reward your hard work
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks, including a café featuring affordable daily meal options from local restaurants, an on-site fitness center, and beautifully maintained walking paths
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to become a Customer Service Representative at arenaflex and join our team of dedicated professionals who are committed to making a difference in the lives of our customers.