At arenaflex, we're committed to delivering exceptional customer experiences and driving business excellence through a quality-oriented culture and day-to-day application of quality science. As an Experienced Customer Service Parcel Specialist, you'll play a critical role in coordinating inbound and outbound package activities, providing top-notch customer service, and ensuring seamless operations in our in-center parcel management operation.
**Job Summary:**
We're seeking a highly organized and customer-focused individual to join our team as an Experienced Customer Service Parcel Specialist. This role involves coordinating all shipping-related services and activities, including receiving, processing, staging, and delivering packages from our venue/center. You'll work closely with customers, vendors, and team members to provide exceptional service, resolve issues, and drive business growth. If you're a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply.
**Key Responsibilities:**
* Coordinate all shipping-related services and activities, including receiving, processing, staging, and delivering packages from our venue/center
* Maintain accurate logs of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
* Utilize proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis (where applicable)
* Provide exceptional customer service, including anticipating customer needs, suggesting alternatives, and problem-solving with minimal supervision
* Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Utilize pallet jacks and other large package handling equipment (where applicable)
* Follow all Equipment Safety and Package Security guidelines
* Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
* Ensure quality customer service is given to customers by providing packaging services and offering information about company products and services
* Offer assistance to customers by suggesting appropriate shipping methods, maintaining inventory of shipping supplies, and setting priorities of customer requests
* Maintain high levels of customer service, use sound judgment to resolve customer service issues or refunds, and employ investigative research for mis-labeled packages
* Troubleshoot routine equipment problems and provide leadership on assigned shifts, directing work of other team members
* Perform multiple tasks at the same time, follow instructions of supervisors, and assist other team members in performing center functions
* Collate, sort, and organize communications and other forms of information provided by customers and the venue
* Assist in the training of center team members, operate the point of sale terminal (POS) ensuring package handling fees are collected, and perform daily close-out procedures on POS
* May assist team members in goal setting and skill development, perform administrative duties, including bidding, ordering supplies, and inventory control
* May operate photocopy, binding, and other business center equipment, take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
* May pick-up and deliver customer orders, follow copying protocol (copyright law, confidentiality, and careful handling of original documents), and prepare bank deposit slips
**Minimum Qualifications and Requirements:**
* High School Diploma or equivalent education required
* Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
* Proven strong organization and planning skills
* Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment
* High integrity individuals who present a professional image through effective written and verbal communication skills
* Excellent team building and collaborative skills; ability to develop strong customer relationships
* Strong problem-solving skills
* Ability to accurately translate and record information into electronic tracking systems with 100% accuracy
* Proficiency with computer systems and ability to learn new software applications quickly
* Ability to pass an OSHA certification for any equipment in the center calling for such certification
* Ability to move 75 pounds unassisted
* Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
* Physical stamina to walk up to 10 miles per shift
**Essential Functions:**
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 75 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability to communicate effectively with customers, vendors, partners, and other team members
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability to work with minimal supervision
* Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business
**Preferred Qualifications:**
* Previous experience in a customer service or parcel management role
* Knowledge of shipping and logistics procedures
* Experience with proprietary software and equipment
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with minimal supervision
* Excellent communication and interpersonal skills
**Pay Transparency:**
* arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
* arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
* Applicants who require reasonable accommodations in the application or hiring process should email
[email protected].
**Additional Details:**
* arenaflex is committed to delivering market-leading customer experiences, business excellence, and financial return through a quality-oriented culture and day-to-day application of quality science.
* We strive to create a work environment that is inclusive, respectful, and supportive of all employees.
* We offer competitive compensation and benefits packages, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our team as an Experienced Customer Service Parcel Specialist at arenaflex.