**Join arenaflex, a leading company in the optical industry, as we seek a highly skilled and customer-focused individual to join our team as a Customer Service & Order Entry Representative. This is a 100% remote work opportunity, allowing you to work from the comfort of your own home while providing exceptional support to our customers.**
**About arenaflex**
arenaflex is a dynamic and innovative company that has been a leader in the optical industry for years. We are committed to providing our customers with the highest level of service and support, and we are seeking a talented individual to join our team as a Customer Service & Order Entry Representative. Our company culture values teamwork, innovation, and customer satisfaction, and we offer a range of benefits and opportunities for growth and development.
**Job Summary**
The Customer Service & Order Entry Representative will provide total support to our customers with regard to placing orders in our system. This role involves interacting with customers to provide and process information in response to order entry, as well as resolving customer inquiries and issues in a timely and professional manner.
**Key Responsibilities**
* Answer inbound calls and email, enter customer orders, and make outbound calls as appropriate
* Process various types of optical product orders within the appropriate deadlines
* Place orders accurately into the designated ordering system
* Provide order status, shipping information, and associated fee structure to customers as needed
* Research internal and external customer inquiries and provide problem resolution using the most up-to-date information, technology, and resources regarding orders
* Communicate and coordinate with internal departments to ensure the timeliness of orders
* Effectively troubleshoot and provide resolution support for customer issues in a timely fashion
* Comply with the Attendance Policy and adhere to established department goals and guidelines
* Maintain accurate records of customer interactions and transactions
* Assist customers with processing their orders and general product knowledge
* Provide individualized customer service with high-quality and professional standards
* Route calls to the appropriate resources when needed
* Participate in ongoing department training and assessment programs
* Keep reference guides organized and current
* Meet or exceed all key performance metrics set by the department
* Report inconsistencies and inefficiencies, and escalate issues to management
* Actively participate in team discussions; provide feedback to improve the work environment
* Participate in department and company activities
* Provide assistance to other Associates and departments as needed
* Maintain a clean and organized work area
**Supervisory Responsibilities**
This role does not have supervisory responsibilities.
**Qualifications**
* High school diploma or equivalent
* Requires PC proficiency in a windows-based environment with the ability to use search tools, browsers, and e-mail features
* Requires proficiency with MS Office applications (Excel, Word)
* Excellent written and oral communication skills with the ability to convey information clearly and effectively
* Ability to resolve customer conflict issues in a tactful and professional manner
* Ability to multi-task and utilize multiple systems while performing on the job
* Ability to adapt to change and unexpected demands of the business
**Desired Qualifications**
* Bachelor's Degree
* Prior work experience in an inbound call center environment or customer service experience
* Proficiency with MS Outlook
**Training and Development**
* 4-6 weeks on-camera remote training required
* Ongoing department training and assessment programs
**Compensation and Benefits**
* $17.00/hour with opportunity for growth
* Competitive bonus and/or commission plan
* Medical, dental, vision, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, and eyewear discounts (for full-time employees and/or their eligible dependents)
* Vacation and/or Sick time, Holiday pay, Birthday PTO (for US full-time employees)
**Work Environment and Culture**
* 100% remote work opportunity
* Dynamic and innovative company culture
* Team-oriented and customer-focused environment
* Opportunities for growth and development
**How to Apply**
If you are a motivated and customer-focused individual with excellent communication skills and a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.