At arenaflex, we're revolutionizing the way people move money between buyers and sellers using our innovative payments solutions for credit, debit, prepaid, and merchant services. Our global team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results. We're driven by our passion for success and proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
**Job Summary:**
We're seeking an experienced Customer Service Fraud Specialist to join our team in the US. As a key member of our customer service team, you'll be responsible for responding to account inquiries, identifying and preventing fraudulent activity, and providing exceptional customer service to our merchants and cardholders. If you're passionate about delivering best-in-class customer service and have a keen eye for detail, we want to hear from you!
**Key Responsibilities:**
* Respond to 25 or more account inquiries per hour, providing standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
* Assist with the completion of the lost/stolen report, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
* Build credit card replacement orders and complete shipping materials.
* Begin to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.
**What We're Looking For in This Role:**
**Minimum Qualifications:**
* High School Diploma or Equivalent
* A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months.
* Strong communication and customer service skills
* Ability to work in a fast-paced environment and meet productivity standards
* Flexibility to work mid-shift to late shifts, including weekends
* Ability to be on camera at all times
* US-based location
**Preferred Qualifications:**
* 12 months of contact center or work-from-home contact center experience in the last 18 months
* Banking customer service experience
* Strong analytical and problem-solving skills
* Ability to learn and apply new skills and knowledge quickly
**Skills and Competencies:**
* Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
* Job complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
* Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Fraud Specialist, you'll have the opportunity to:
* Develop your skills and knowledge in fraud detection and prevention
* Work with a team of experienced professionals who are passionate about delivering best-in-class customer service
* Participate in ongoing training and development programs to help you succeed in your role
* Take on new challenges and responsibilities as you grow and develop in your career
**Work Environment and Company Culture:**
At arenaflex, we're proud to offer a dynamic and inclusive work environment that's committed to excellence and innovation. Our team is passionate about delivering best-in-class customer service and is dedicated to making a positive impact on our customers and the community. We're committed to:
* Providing a safe and inclusive work environment that values diversity and promotes equality
* Offering ongoing training and development programs to help our employees succeed in their roles
* Encouraging open communication and collaboration among team members
* Recognizing and rewarding outstanding performance and contributions
**Compensation, Perks, and Benefits:**
We offer a competitive compensation package, including:
* $15.00 per hour
* Ongoing training and development programs
* Opportunities for career growth and advancement
* A dynamic and inclusive work environment that values diversity and promotes equality
* Recognition and rewards for outstanding performance and contributions
**How to Apply:**
If you're passionate about delivering best-in-class customer service and have a keen eye for detail, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact us at [insert contact information].