Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex is urgently hiring an Experienced Customer Service Center Coordinator - 1st Shift - Smart Buildings / Automation, Fire Alarm And Security Systems - Irving, TX. As a key member of our team, you will play a vital role in ensuring the highest level of service to our customers, while also driving business growth and success.
**About arenaflex**
arenaflex is a global technology company focused on industry, infrastructure, transport, and healthcare. We create technology with purpose, adding real value for customers and driving sustainable progress. Our mission is to empower customers by combining the real and digital worlds, improving how we live, work, and move today and for the next generation.
**Our Commitment to Diversity, Equity, and Inclusion**
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
**Job Summary**
As an Experienced Customer Service Center Coordinator, you will be responsible for handling normal and after-hours dispatch and documentation of all emergency calls that come in for Retail Commercial Services & Support. You will also provide support functions for several offices, aiding in meeting customers' needs during critical times to ensure performance demands. This is a 1st shift position with anticipated hours of 6:00/7:00 AM - 6:00/7:00 PM, with alternating weekly work schedules and potential weekend days.
**Key Responsibilities**
* Successfully coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines in order to achieve targets.
* Provide support, information, prioritization, and coordination of assignments for field service personnel for emergency service dispatch and national/enterprise account call handling.
* Serve as the main point of contact for all service customers.
* Ensure all service requests and dispatches are well detailed, coordinated, prioritized, and organized for review and follow-up action whenever vital.
**Essential Qualifications**
* High school diploma or state-recognized GED
* Experience in customer service call handling, dispatching, and service response in a related technical industry or military background (3+ years preferred)
* Knowledgeable in Microsoft Office, PC, and business software systems (i.e., SAP)
* Strong typing skills
* Ability to work during times of high call processing activity and time constraint demands
* Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
**Preferred Qualifications**
* Associate Degree
* 3+ years' experience in customer service call handling, dispatching, and service response in a related technical industry
* Knowledge of HVAC Controls Concepts (Mechanical & Automation)
* Bilingual (Spanish or French)
**Benefits and Compensation**
* Competitive salary range: $33,800 - $57,960
* Variety of health and wellness benefits to our employees
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Why Join arenaflex?**
* We offer a competitive compensation package and a range of benefits to support your well-being and career growth.
* Our team is passionate about delivering exceptional customer experiences and driving business success.
* We value diversity, equity, and inclusion, and strive to create a workplace that reflects the diversity of society.
* We are committed to protecting the environment, conserving our natural resources, and fostering the health and performance of our people.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity Statement**
arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.
**Reasonable Accommodations**
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link [insert link]. If you're unable to complete the form, you can reach out to our AskHR team for support at [insert contact information]. Please note our AskHR representatives do not have visibility of application or interview status.
**EEO is the Law**
Applicants and employees are protected under Federal law from discrimination. To learn more, click here [insert link].
**Pay Transparency Non-Discrimination Provision**
arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click here [insert link].
**California Privacy Notice**
California residents have the right to receive additional notices about their personal information. To learn more, click here [insert link].