At arenaflex, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a Customer Service Agent on our 100% remote Contact Center team, you'll play a vital role in helping our members get the medicine they need to feel better and live well. If you're a people person with a passion for healthcare, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare company that's dedicated to improving the lives of our members. We're a team of passionate professionals who are committed to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. Our company culture is built on the values of empathy, integrity, and innovation, and we're proud to be an equal opportunity employer.
**Job Summary**
As a Customer Service Agent, you'll be responsible for answering and handling incoming calls from members, pharmacies, and doctors' offices. You'll provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This is a full-time work-from-home position, and you'll be eligible for our benefits on the first of the month after your start date.
**Key Responsibilities**
* Receive incoming calls or emails from members, pharmacies, and doctors' offices about requests for information on medication and benefits
* Investigate and resolve member inquiries in a timely manner or escalate to an appropriate team member
* Adhere to and reinforce arenaflex and departmental standard operating procedures and training guidelines specific to HIPAA
* Other duties as assigned
**Requirements**
* High School Diploma or GED is required
* 1 year of customer service experience
* Must be eligible to work in the United States without need for work visa or residency sponsorship
* Strong PC skills with ability to navigate multiple software systems simultaneously
* Strong communication skills with focus on professional demeanor and empathy
* Ability to multitask and detail-oriented
* Ability to sit 6 or more hours per day
* Occasionally required to stand, walk, and stoop, kneel, and crouch
* Ability to work a flexible schedule including evenings, weekends, holidays, and overtime
* Ability to work with a set, pre-determined break and lunch schedule
**Preferred Qualifications**
* Call center experience
* Call center experience in the Healthcare industry
* Work from home (remote) experience
* Fluency in Spanish
**What We Offer**
* Competitive salary starting at $18.50/hour
* All equipment is provided and shipped directly to your place of residence
* Highly structured work environment
* Transferable skills within arenaflex or within the healthcare field
* Opportunities to grow your career within arenaflex Medical, dental, and vision insurance, paid time off, 401k match, and more
* 40-hour work week (potential overtime)
**Why Join arenaflex?**
* We're a fast-paced and dynamic work environment that's ideal for proactively addressing the constant changes in today's healthcare industry
* Our employees are involved, empowered, and rewarded for their achievements
* We value new ideas and work collaboratively to provide the highest quality of care and service to our members
* We're a team-oriented, award-winning company that's dedicated to making a difference in people's lives
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about healthcare, we want to hear from you! Apply now to join our team and start making a difference in people's lives.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes people of different backgrounds, experiences, abilities, and perspectives. We're committed to creating a diverse and inclusive work environment that's free from discrimination and harassment. If you're an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email
[email protected].