Are you a customer service professional looking for a new challenge that will allow you to make a significant impact in the lives of millions of people? Do you have a passion for delivering exceptional service and building trust with customers? If so, we have an exciting opportunity for you to join arenaflex as a Customer Service Advocate - National Remote.
**About arenaflex**
arenaflex is a leading healthcare company that is simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the healthcare system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances.
**The Role**
As a Customer Service Advocate - National Remote, you will be responsible for building trust with members enrolled in arenaflex benefit plans across their healthcare lifecycle. You will be a single stop resource on all plan-related questions, assisting members with medical and pharmacy benefits, eligibility, claim resolution, dental and vision issues, and promoting healthcare literacy. You will connect members to appropriate resources with consideration to their healthcare needs and resolve complex benefit and claim issues on their behalf.
**Key Responsibilities**
* Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims.
* Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs.
* Interpret and translate clinical/medical terminology and coding to assist members with managing costs using simple language.
* Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level.
* Educate members about the fundamentals of healthcare benefits and plans.
* Assist members to maximize use of community services, support programs, and resources available.
* Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance.
**Requirements**
* 1+ years in a customer service environment
* Must be 18 years of age or older
* Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime.
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
**Preferred Qualifications**
* 2+ years in a customer service environment
* Part of UHC Benefit Operations and Experience
* Experience in a healthcare insurance environment
**Soft Skills**
* Active Listening
* Negotiation
* Empathy/Sensitivity
* Patience/Resilience
* Agility/Flexibility
* Conflict Resolution
* Cultural Sensitivity
* Disability & Diversity Awareness
* Effective time and resource management
* Excellent Verbal/Written Communication skills
**Compensation and Benefits**
* Competitive salary
* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase
* 401k contribution (all benefits are subject to eligibility requirements)
* Opportunity to work in a dynamic and supportive environment with a team of dedicated professionals
**Diversity and Inclusion**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch with you shortly to discuss your qualifications further.