At arenaflex, we're committed to providing an exceptional banking experience for our customers. As a Customer Experience Banker Resource (Float), you'll play a vital role in delivering top-notch service, building lasting relationships, and driving business growth across our branches in Maple Grove, Monticello, and Elk River, MN. If you're passionate about customer service, sales, and banking, we invite you to join our team and be part of a dynamic, inclusive, and supportive environment that values your contributions.
**About arenaflex**
arenaflex is a leading financial institution dedicated to helping individuals, businesses, and communities thrive. We're committed to innovation, customer satisfaction, and community involvement. Our team of experts is passionate about delivering exceptional banking services, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
As a Customer Experience Banker Resource (Float), you'll be part of our Branch Resource Team, supporting a defined group of branches across our network. Your primary responsibility will be to engage in proactive sales and customer service activities, including teller transactions, to retain and grow consumer and business customer relationships. You'll work closely with customers to understand their financial goals and needs, recommending suitable deposit, loan, and other banking products and services. Your exceptional communication skills, technical expertise, and ability to build strong relationships will make you an invaluable asset to our team.
**Key Responsibilities**
* Engage in proactive sales and customer service activities, including teller transactions, to build strong relationships with customers and drive business growth.
* Retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending suitable deposit, loan, and other banking products and services.
* Serve as a concierge for walk-in customers, providing exceptional service and resolving issues efficiently.
* Process customer transactions accurately and efficiently, balancing daily while maintaining exemplary customer service standards.
* Educate customers on bank products, services, and technology, empowering them to manage their finances effectively.
* Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
* Adhere to all operational, security, risk, and regulatory-related policies and procedures, demonstrating a strong understanding of banking, investments, consumer lending, business banking, and business lending.
* Collaborate with colleagues to deepen relationships and build strong internal partnerships, ensuring seamless customer experiences across arenaflex.
**Essential Qualifications**
* High School Diploma or GED and a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role.
* Bachelor's Degree preferred.
* 1 year or more of customer service experience in banking, financial services, or goal-driven retail sales.
* Cash handling skills and comfort with technology, including mobile services and online banking services.
* 1 year of banking experience preferred.
**Preferred Qualifications**
* Proven track record of sales success and customer relationship building.
* Strong understanding of consumer deposit products and consumer lending.
* Experience with customer relationship management (CRM) software and other banking technologies.
**Skills and Competencies**
* Excellent communication, interpersonal, and problem-solving skills.
* Strong analytical and technical skills, with the ability to learn and adapt to new technologies.
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
* Strong customer service skills, with a focus on building lasting relationships and delivering exceptional experiences.
* Ability to work collaboratively as part of a team, supporting colleagues and driving business growth.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our colleagues grow and develop their skills. As a Customer Experience Banker Resource (Float), you'll have access to:
* Ongoing training and development programs, focusing on sales, customer service, and banking expertise.
* Opportunities for career advancement, with a clear path for progression within the organization.
* Collaborative and supportive work environment, with a focus on teamwork and open communication.
* Recognition and rewards for outstanding performance and contributions to the team.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive organization, committed to creating a positive work environment that values diversity, equity, and inclusion. As a Customer Experience Banker Resource (Float), you'll be part of a team that:
* Emphasizes collaboration, open communication, and mutual respect.
* Fosters a culture of innovation, creativity, and continuous learning.
* Prioritizes customer satisfaction, delivering exceptional experiences across all touchpoints.
* Supports work-life balance, with flexible scheduling and opportunities for professional growth.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $21-22
* Comprehensive benefits program, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays, and paid time off (PTO).
* Opportunities for professional growth and development, with a focus on career advancement and recognition.
**How to Apply**
If you're passionate about customer service, sales, and banking, and you're looking for a dynamic and supportive work environment, we invite you to apply for the Customer Experience Banker Resource (Float) role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!