At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Assistant Manager in our Edina, MN showroom, you'll play a vital role in building, leading, and mentoring a high-performing team of Concierges, Customer Experience Assistants, and Jewelry Consultants. If you're a motivated and dedicated team leader with a passion for helping people and creating positive customer service experiences, we want to hear from you.
**About arenaflex**
arenaflex is a leading e-commerce jeweler dedicated to cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry that you can feel good about wearing, without ever compromising between quality and conscience. Our mission is to reinvent fine jewelry in a thoughtful and modern way, and we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company over time.
**Job Summary**
As a Customer Experience Assistant Manager, you'll assist in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. You'll work closely with the team to create memorable and personalized experiences for our customers, respond to customer inquiries, and ensure that high standards are upheld by the team. You'll also be responsible for maintaining an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service.
**Key Responsibilities**
* Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers.
* Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service.
* Create memorable and personalized experiences for arenaflex customers by guiding customers through purchasing decisions, such as diamond options and custom designs.
* Respond to customer inquiries over phone, email, and live chat, and ensure that high standards are upheld by the team.
* Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.
* Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies, and procedures.
* Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers.
* Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments.
* Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor, and signage maintenance and regular visual merchandising reviews.
* Collaborate across departments, including operations, merchandising, retail operations, marketing, HR, and customer care.
**Essential Qualifications**
* Experience managing people in retail or direct-to-consumer sales, store leadership, or keyholder experience.
* Proven track record of recruiting and growing high-performing and accountable teams.
* BA degree or equivalent preferred.
* True passion for helping people and creating positive customer service experiences.
* Highly organized with focus on execution, problem-solving, and improving processes.
* Motivated self-starter with high efficiency work style, while maintaining attention to detail.
* Excellent written and verbal communication.
* Ability to think critically and adapt quickly in a flexible environment.
* Exceptional time management skills and accountability.
* Team player with the ability to work collaboratively to achieve business goals.
* Robust CRM software experience.
* Entrepreneurial spirit/self-starter.
* Understanding and acceptance of diversity, equity, inclusion, and workplace belonging concepts.
* Interest in socially and environmentally responsible organizations and products.
**Preferred Qualifications**
* Experience in the jewelry industry.
* Knowledge of luxury goods and high-end customer service.
* Familiarity with CRM software and other retail technology.
* Experience with visual merchandising and store design.
**What We Offer**
At arenaflex, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:
* Career Growth: We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
* Set Schedule: We offer consistent weekly hours, and 2 consecutive days off.
* Diverse, mission-minded team: We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Learn more about our impact and team diversity.
* Lifestyle Spending Account: At arenaflex, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
* Continued Education: Company-sponsored learning in leadership, professional skills, diversity and inclusion, and access to tuition reimbursement for role-specific trainings.
* Employee Discounts: As an employee at arenaflex, you'll receive a generous discount on our jewelry.
* Sales Incentive Programs: Incentive programs to recognize and reward performance.
* Mental Wellness Perks: We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
* Giving Back and Volunteer Opportunities: In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
* Medical, Dental, and Vision: We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
* 401k match: We know that saving for the future is important. That's why we offer a generous 401k match.
* Paid Time Off: We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
* Parental Leave: We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
* Disability and Life insurance: 100% employer-paid.
* Pre-Tax Commuter Benefits.
**How to Apply**
If you're a motivated and dedicated team leader with a passion for helping people and creating positive customer service experiences, we want to hear from you. Please submit your resume and cover letter, including a sentence about your favorite shape of diamond. We can't wait to hear from you!
**Expected Salary:** $60,000 - $62,000 per year
**Location:** Edina, MN
**Apply Now**
Don't miss out on this exciting opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding career with arenaflex!