Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Clinical Customer Service Representative. This is an exciting opportunity to work from the comfort of your own home, providing top-notch support to our members nationwide.
**About arenaflex**
arenaflex is a leading provider of innovative healthcare solutions, empowering individuals to live healthier and longer. Our mission is to deliver exceptional customer experiences, and we're looking for talented individuals like you to help us achieve this goal. As a Clinical Customer Service Representative, you'll be part of a high-volume call center team, working closely with our members to address their inquiries and concerns.
**Job Summary**
We're seeking a highly skilled and compassionate Clinical Customer Service Representative to join our team. As a key member of our call center, you'll be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner. This is a remote opportunity, and you'll have the flexibility to work from home with our company-provided technology equipment.
**Responsibilities**
As a Clinical Customer Service Representative, your key responsibilities will include:
* Answering incoming calls in a professional, accurate, timely, and courteous manner
* Ascertain the nature of the call and record information in the Communication Log
* Look up member information using proprietary arenaflex systems and provide information to the caller
* Forward logs requiring further research to the appropriate department
* Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
* Utilize appropriate resources, including those online, to provide timely responses
* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
* Meet or exceed minimum key job accountabilities established for the Clinical Customer Service Representative position
* Document all calls appropriately
* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
* Respond to requests for internal and external customers and/or clients, as required
**Qualifications**
To be successful in this role, you'll need:
* High school diploma or equivalent required
* Minimum of one year of experience performing customer service duties; inbound call center experience preferred
* Basic computer skills
* Strong verbal communication skills
**Core Competencies**
As a Clinical Customer Service Representative, you'll need to demonstrate:
* Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Excellent customer service skills to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* Ability to effectively organize, prioritize, multi-task, and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* Ability to exercise strict confidentiality in all matters
**Mobility and Physical Requirements**
This role requires:
* Primarily sedentary, able to sit for long periods of time
* Ability to speak, see, and hear other personnel and/or objects
* Ability to communicate both in oral and written form
* Ability to travel within the facility (not applicable for remote workers)
* Capable of using a telephone and computer keyboard
* Ability to lift up to 10 lbs
**Environmental Conditions**
As a remote worker, you'll be working from home in a designated work area with company-provided technology equipment. You'll need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).
**Compensation and Benefits**
arenaflex offers a competitive salary package, commensurate with experience. Full-time and part-time regular employees will start at $15/hour with potential for $16/hour within the first year, plus merit. Additional bonus opportunities will be based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months. Seasonal workers and temporary employees will start at $15/hour.
**Career Growth Opportunities and Learning Benefits**
As a Clinical Customer Service Representative, you'll have opportunities to develop your skills and advance your career within arenaflex. We offer a range of training programs and resources to help you succeed in your role and achieve your career goals.
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment, committed to empowering our employees to live healthier and longer. We value diversity, equity, and inclusion, and strive to create a workplace culture that is inclusive and respectful of all individuals.
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to providing equal employment opportunities to all qualified individuals, regardless of sex, gender, gender identity, gender expression, race, color, religion, creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal, or state law.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our career center to submit your application.
**We Encourage You to Apply!**
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.