**Join arenaflex, a world-renowned leader in the private industry, as we seek a highly motivated and detail-oriented Business Support Manager to join our Terminal Activities team. As a key member of our team, you will play a vital role in ensuring a seamless and exceptional customer experience for our visitors.**
**About arenaflex**
arenaflex is a global leader in the private industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a rich history of delivering exceptional experiences, we continue to push the boundaries of what is possible. Our team is passionate about creating memorable moments for our visitors, and we are seeking like-minded individuals to join our journey.
**Job Summary**
We are seeking an experienced Business Support Manager to join our Terminal Activities team. As a Business Support Manager, you will be responsible for ensuring the smooth operation of our terminal activities, including embarkation, disembarkation, and customer experience. You will work closely with our internal and external partners to deliver exceptional customer experiences, drive business growth, and improve operational efficiency.
**Key Responsibilities**
* Participate in the development, implementation, and maintenance of embarkation frameworks, processes, and communication strategies for Terminal Activities and core partners.
* Drive the continuous improvement of operational processes to enhance Disney Journey Line services both internally and externally.
* Develop and implement new processes and projects to ensure a seamless and precise customer experience.
* Maintain and update datasets, including Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report information for monthly summaries and on-demand requests.
* Support the Terminal Operations Manager with the Moderate process and citizenship questions and Cast Member advancement.
* Support agenda planning documentation for citizenship requirements.
* Play a key role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall Disney Journey Line activity.
* Identify and resolve issues related to projects, content, and estimation to improve project success.
* Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
* Schedule, Seat, and Record office meetings.
* Lead communication with partner regions, both internal and external, with any feedback as well as any operational updates or changes.
* Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
* Occasionally support the Outport team by assisting with terminal/area launch tasks.
* Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
* Collaborate with other divisions within Disney Voyage Line to ensure a consistent Visitor experience.
* Act as a liaison between Disney Journey Line and all external vendor activities.
* Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, , and all Disney Voyage Line teams.
**Essential Capabilities**
* Knowledge of voyage products, the cruise industry, and terminal activities
* Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
* Demonstrated proficiency in the Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
* Ability to manage multiple priorities in a fast-paced environment
* Demonstrated strong customer service skills.
* Demonstrated strong verbal and written communication skills
* Demonstrated strong logical, analytical, and critical thinking skills
* Travel industry experience
* Ability to work flexible hours, including weekends and holidays.
* Should have a valid passport, as this position may require international travel
* Ability to travel frequently to support terminal activity areas.
* Ability to lift 50 pounds, push cargo containers that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)
**Preferred Capabilities**
* Have over three years of cruise line dock activities or similar experience
* Disney Voyage Line Manager and Base knowledge, strategy, methods
* Microsoft PowerApps/Power Automate.
* Demonstrated knowledge of Disney Voyage Line systems, including DXP, Seaware, and Fidelio
* Knowledge of migration strategy in regards to areas Disney Voyage Line sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.
**What We Offer**
* Competitive salary of $26/hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including health, dental, and vision insurance
* Generous paid time off and holidays
* Access to exclusive arenaflex events and experiences
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.