At arenaflex, we're passionate about delivering exceptional customer experiences that inspire and delight our customers. As a Bilingual Customer Service Specialist (Spanish), you'll play a vital role in helping us achieve this goal by providing top-notch service to our wholesale and retail customers. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding results, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow and thrive.
**Job Summary**
As a Bilingual Customer Service Specialist (Spanish), you'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll be responsible for providing exceptional customer service, resolving customer concerns, and maintaining the high quality and visual standards of our products and store. You'll also be expected to achieve excellent customer service while consistently meeting the store's sales goals.
**Key Responsibilities**
* Provide exceptional customer service to wholesale and retail customers, responding to their inquiries and resolving any concerns in a timely and professional manner
* Determine customer needs and present appropriate products and services to meet those needs
* Build productive trust relationships with wholesale and retail customers, understanding their business needs and preferences
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Minimum Requirements**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must be able to read, write, comprehend, and communicate in English
* Must be able to read, write, comprehend, and communicate in Spanish
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
* If internal to arenaflex, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
* If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position
**Preferred Qualifications**
* Have a valid, unrestricted Driver’s License
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
**What We Offer**
* Competitive compensation and benefits package
* Opportunities for career growth and development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
* Flexible scheduling and work-life balance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow and thrive.
**Benefits**
arenaflex offers a comprehensive benefits package, including:
* Health benefits, such as medical, dental, and vision coverage
* Flexible Spending Accounts (FSAs)
* Disability coverage
* Security and retirement benefits
* Generous time away from work package, including vacation, holidays, and military leave
* Opportunities for career growth and development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
* Flexible scheduling and work-life balance
**Compensation**
arenaflex offers a competitive compensation package, including a base salary and opportunities for bonuses and incentives. The salary range for this position is $40,000 - $60,000 per year, depending on experience and qualifications.
**Location**
This position is located in Denver, CO, and requires the ability to work in a fast-paced retail environment. We offer flexible scheduling and work-life balance to ensure that our employees can meet their personal and professional needs.
**How to Get Started**
To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
**Process to Get Started**
* Online Application: Find the role(s) that interest you on our Careers page and create your profile by entering or importing your details from one of our job board partners.
* Digital Interview: Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner.
* In-Store Interview: Your video interview is reviewed by a member of our Recruitment team, and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
**Contact Us**
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon!