About arenaflex – Transforming the Supply Chain Landscape
arenaflex is on a mission to reshape the entire supply chain ecosystem through an intelligent, data‑driven rebate management platform. By turning rebates into a strategic advantage, arenaflex empowers manufacturers, distributors, and retailers to build stronger partnerships, make smarter purchasing decisions, and unlock untapped value across every step of the supply chain—from raw material sourcing to the consumer’s hands.
Backed by $276 million in Series A‑D financing, arenaflex has accelerated from its 2016 product launch to a rapid expansion of its client base, product portfolio, and world‑class talent pool. Our culture blends bold innovation with relentless execution, and we pride ourselves on creating a workplace where every team member can thrive, grow, and make a measurable impact on an industry that touches billions of lives.
Curious about day‑to‑day life at arenaflex? Explore our Life at arenaflex page to see how you can become part of our journey.
Role Overview – Customer Success Project Manager (SaaS Implementations)
As a Customer Success Project Manager at arenaflex, you will be the driving force behind the successful delivery of our SaaS platforms for enterprise‑level customers. Reporting directly to the Director of the Customer Success Project Management Office (PMO), you will own the end‑to‑end project lifecycle—from pre‑sales discovery through post‑implementation review and closure. Your expertise will ensure that each implementation is on scope, on schedule, within budget, and delivers the promised business value to our clients.
This role sits at the nexus of Customer Success, Implementation, Product, Engineering, Revenue, and Marketing. You will partner closely with a dedicated Customer Success Manager on each engagement, leading a team of Implementation Analysts and collaborating with the Customer Success Operations group to guarantee that integrations, advanced reporting, and data migration are completed accurately and on time.
Key Responsibilities
- Project Scope & Planning: Define and document clear project objectives, deliverables, timelines, and resource requirements in partnership with sales, product, and client stakeholders.
- Lifecycle Management: Execute detailed project plans using arenaflex’s proprietary project management platform, monitoring progress, mitigating risks, and adjusting schedules as needed.
- Stakeholder Communication: Provide consistent, transparent updates to internal teams and external customers, highlighting milestones, risks, and strategic adjustments.
- Cross‑Functional Collaboration: Partner with Product, Engineering, Revenue, and Marketing to align implementation activities with product roadmaps and go‑to‑market strategies.
- Team Leadership: Direct a group of Implementation Analysts, ensuring task ownership, quality of work, and adherence to defined timelines.
- Risk Management: Proactively identify potential obstacles, develop mitigation plans, and communicate contingencies to both internal leadership and client executives.
- Standardization & Best Practices: Contribute to the PMO’s effort to refine a repeatable delivery model, documenting lessons learned and sharing best practices across the project management community at arenaflex.
- Customer Advocacy: Serve as the trusted advisor for each client, championing their goals while aligning them with arenaflex’s value proposition.
- Post‑Implementation Review: Conduct closure activities, capture success metrics, and solicit feedback to drive continuous improvement.
Essential Qualifications
- Bachelor’s degree in Computer Science, Business, Engineering, or a related discipline.
- Minimum 5 years of hands‑on project management experience delivering SaaS solutions to corporate customers.
- Demonstrated success managing full‑life‑cycle implementations, from discovery through hand‑over and support.
- Strong analytical mindset with the ability to translate complex technical concepts into clear business outcomes.
- Exceptional verbal and written communication skills; comfortable presenting to C‑level executives, technical engineers, and cross‑functional teams.
- Expertise with project management methodologies (Waterfall, Agile, Scrum) and a deep understanding of when to apply each.
- Proven track record of building trust, influencing stakeholders, and delivering projects on time and within budget.
- High degree of resourcefulness, problem‑solving agility, and a “customer‑first” orientation.
Preferred Qualifications & Certifications
- Professional certifications such as PMP, CAPM, PRINCE2, or ITIL.
- Experience using arenaflex’s own project management platform (formerly known as Microsoft Project, Asana, or similar tools).
- Background in rebate management, supply‑chain finance, or related industry verticals.
- Familiarity with integration technologies (APIs, ETL processes, data warehousing) and advanced reporting tools.
- Prior experience working in a high‑growth SaaS startup environment.
Core Skills & Competencies
- Leadership & People Management: Ability to motivate and guide multidisciplinary teams toward a common goal.
- Strategic Thinking: Vision to see the big picture while executing on detailed tasks.
- Negotiation & Conflict Resolution: Skilled at navigating divergent priorities and reaching consensus.
- Technical Acumen: Comfortable discussing APIs, data flows, and system architecture with engineering teams.
- Time Management: Mastery of juggling multiple concurrent projects without sacrificing quality.
- Customer Empathy: Deep understanding of client pain points and the drive to turn them into opportunities for value creation.
Compensation, Perks & Total Rewards
arenaflex offers a competitive total rewards package that reflects the expertise, impact, and market dynamics of each role. While base salary is calibrated based on location, experience, and internal parity, the overall package includes:
- Performance‑Based Bonus: Quarterly and annual incentives tied to personal, team, and company achievements.
- Equity Participation: Stock options that align your long‑term financial growth with arenaflex’s success.
- Comprehensive Health & Wellness: Medical, dental, vision, and a quarterly wellness stipend dedicated to your physical and mental wellbeing.
- Generous Paid Time Off: Flexible vacation policy encouraging work‑life balance and rejuvenation.
- Professional Development: Access to workshops, certifications, and a learning budget to continuously upskill.
- Internal Mobility: Structured pathways for career growth across product, operations, and leadership functions.
- Office Amenities: Free meals, snacks, and beverages; pet‑friendly workspaces; and modern collaborative environments designed for creativity.
Culture & Work Environment at arenaflex
Our culture is built on three pillars: Innovation, Inclusion, and Impact.
- Innovation: We encourage experimentation, celebrate calculated risk‑taking, and provide the tools needed to bring bold ideas to life.
- Inclusion: arenaflex is committed to fostering a diverse workforce where every voice is heard. We actively support women, under‑represented groups, and individuals with disabilities through targeted outreach and inclusive policies.
- Impact: Every team member sees the tangible outcomes of their work—whether it’s a client achieving a 15% increase in rebate recovery or a new feature that streamlines supply‑chain analytics for millions of users.
According to arenaflex’s Gender Insights Report, women historically apply for 20% fewer roles than men, despite similar search behaviors. We are dedicated to closing this gap by encouraging qualified women and under‑represented talent to apply—even if you don’t meet every listed requirement.
Career Growth & Learning Opportunities
At arenaflex, you will never stop learning. We provide a clear career ladder for project management professionals, including:
- Mentorship Programs: Pairing with senior leaders to accelerate skill development.
- Cross‑Functional Rotations: Opportunities to spend time in product, engineering, or sales to broaden perspective.
- Leadership Accelerator: A fast‑track program for high‑potential managers aspiring to senior director or VP roles.
- Continuous Education: Tuition reimbursement for advanced degrees or certifications relevant to your role.
Application Process & Next Steps
If you are a customer‑obsessed, results‑driven professional who thrives in a fast‑moving SaaS environment, we invite you to join arenaflex’s mission‑centric team. Bring your passion for delivering outstanding client experiences, your strategic project management expertise, and your desire to shape the future of supply‑chain finance.
Ready to make an impact? Apply now and start your journey with arenaflex today.
arenaflex is an equal‑opportunity employer. We value diversity, equity, and inclusion, and we are committed to providing accommodations throughout the hiring process. If you require any adjustments, please let us know.