TrxNow (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance company and dispatch technology platform. They are seeking dedicated customer-oriented candidates to join their team of Customer Solutions Specialists (CSSs) who will handle inbound calls from members needing roadside assistance and provide customer care and follow-up.
Responsibilities
- Answer inbound member calls
- Ask essential questions to understand each member’s unique situation
- Navigate computer program, input information to locate each member, and identify nearby service providers
- Accurately collect and perform data entry of all required member/provider information
- Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
- Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
- Consistently meet company standards and specified goals as assigned by management on a regular basis
- Maintain confidentiality of account information
- Escalate any issues that may arise to management
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook
Skills
- Maintains a positive attitude and ability to work well with others
- Exhibits excellent communication skills professional, articulate voice; ability to listen and communicate effectively
- Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
- Enjoys working in a fast-paced environment while maintaining a professional attitude
- Holds a minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
- Takes pleasure in helping people when their day is unexpectedly disrupted
- Possesses emotional resilience and the ability to handle upset members in a calm, professional manner
Benefits
- You can wear a hat, T-shirt, jeans, etc. Dress casually every day!
- Inbound Calls Only - No Cold Calls, No Sales, No Collections!
- Paid training no experience required!
- Performance-based incentives
- Flexible work environment with work from home opportunities available
- Paid Holidays & Paid Time Off
- Benefits including Health, Dental, and Vision plans
Company Overview
- Allied Dispatch Solutions delivers consultative and roadside assistance solutions to solve complex needs with a focus on reliability. It was founded in 2014, and is headquartered in Johnson City, Tennessee, USA, with a workforce of 201-500 employees. Its website is https://allieddispatch.com.