Job Description:
• Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
• Assists with supervisor call backs
• Assists with agent chat assistance
• Assists with the call center floor to assist representatives with questions or difficult telephone calls.
• Answers inquiries regarding general dispute process
• Data entry of disputes when necessary
• Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
• Performs all other duties as assigned.
Requirements:
• Must be at least 18 years of age or older.
• Must have a High School Diploma, or GED
• A minimum of 1 year experience in Call Center or Customer Services
• All internals must have 6 months experience in your current role.
• Must be able to successfully pass a criminal background check, credit check and security fingerprint.
• Compliance with camera requirements for meetings and training.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Working knowledge of computers and Windows applications.
Benefits:
• Full Time Employment
• Competitive Pay: Pay is $18.00/hr which may be below your state's minimum wage. Please take this into consideration when applying
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Work schedule: will be the following 11:00AM-8:00PM or 12:00PM-9:00PM, with varying days off