CX Coordinator.
Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!
Responsibilities.
As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include:
• Engaging with clients via email or their chosen medium for communication.
• Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce.
• Keeping client information and touchpoints current in Salesforce.
• Maintaining transparent communication with department managers, staff, and clients.
• Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection.
• Addressing client complaints and inquiries promptly and satisfactorily.
• Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise.
Geography.
This position will be based out of our PHX office.
Hours.
• 0700-1530 MST, Monday-Friday
• Guaranteed 40-hour week
Recommendations.
Good to have, but not required:
• 2+ years of administrative experience
• 1+ year of scheduling or dispatching experience
• Advance customer service and communication skills (written and verbal)
• High attention to detail with the ability to complete tasks and follow through
• Strong prioritization and organizational skills
• Success in working efficiently in a fast-paced environment
• Proficiency in Google Workspace and Salesforce is a plus.
• No prior knowledge or experience working in HVAC is required.