Job Description:
• Provide technical supervision and guidance for BI and PIP claims handled by TPAs, ensuring adherence to program standards and best practices
• Apply advanced knowledge to oversee rideshare claims, including coverage analysis, litigation management, and fraud awareness
• Drive optimal claim outcomes by controlling indemnity, expense, and litigation costs through timely reserving, trial preparation, and resolution strategies
• Conduct regular audits of TPA-managed claims to ensure accuracy, timeliness, and compliance with established procedures
• Review claims data, reserve adequacy, and performance metrics to identify trends and recommend process improvements
• Stay informed on evolving rideshare regulations, policy changes, and litigation developments
• Work independently in a remote environment while maintaining strong accountability and ownership of results
• Partner with internal/external teams, TPAs, defense counsel to support program objectives and drive consistent outcomes
Requirements:
• Minimum of three years in handling Auto Physical Damage, Bodily Injury, PIP, Med Pay, and Uninsured/Underinsured Motorist
• Direct experience in rideshare claims preferred
• In-depth knowledge of BI and PIP claim procedures, and Property Damage exposures related to rideshare incidents
• College degree is preferred and a designation and/or insurance related courses are a plus
• Ability to obtain and maintain required state licenses
• Excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels
• Proficiency in Microsoft Office suite
• Occasional travel may be required
• Understanding of claims policy language and coverage necessary to evaluate Risk Transfer with PAP carriers
Benefits:
• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision.
• Programs focused on family wellness, including physical, mental and financial wellbeing
• Tuition reimbursement, industry-related certifications and professional training
• Dynamic, ambitious, fun and exciting work environment
• Spirit of social and community responsibility, matching donation program, volunteer opportunities, and employee-driven corporate giving program