Berkley Accident and Health is a risk management company that designs innovative solutions to address client challenges. The Claims Correspondence Analyst will serve as the first point of contact for inquiries related to claims, handling requests and ensuring compliance with company policies.
Responsibilities
- Respond promptly and professionally to incoming requests regarding: EOR requests, claim status requests/updates and general claim questions from Account Management, Sales, Brokers, Policyholders and Third-Party Administrators
- Review and prescreen information received for initial claim file setups
- Maintain accurate records of all interactions and updates in the claims system and/or shared drive
- Ensure compliance and company policies, regulatory requirements and confidentiality standards by ensuring that all external communications that contain PHI/PII are sent securely
- Provide exceptional customer service by delivering clear, concise and professional communication
- Complete all assigned requests within a 48 to 72-hour handling timeframe
- Projects and other work as assigned
Skills
- High school diploma
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite software
- Customer-focused mindset
- Problem-solving and critical thinking
- Time management and multitasking
- Adaptability in a dynamic environment
- Prior experience in claims processing, healthcare administration or customer service strongly preferred
Benefits
- Health
- Dental
- Vision
- Life
- Disability
- Wellness
- Paid Time Off
- 401(k)
- Profit-Sharing plans
Company Overview
- Acadia Insurance specializes in commercial property casualty insurance. Our company began in 1992 insuring businesses in Maine. It was founded in 1992, and is headquartered in Westbrook, Maine, USA, with a workforce of 201-500 employees. Its website is https://www.acadiainsurance.com/.