About the role
- Describe the role and team the candidate will be joining
What you'll do
- Expertly handle claims submitted via the OIC Portal, ensuring compliance with the RTA Small Claims Protocol and efficient progression of low value personal injury claims.
- Effectively manage claims progressing through the MOJ Portal, encompassing Stages 1, 2, and where necessary, Stage 3 (litigation).
- Conduct thorough investigations into liability, indemnity, and quantum, making accurate and timely decisions.
- Proactively negotiate settlements with claimants, their representatives, and third parties, aiming for optimal and fair outcomes.
- Identify and investigate potentially fraudulent claims, escalating as per company protocols.
- Liaise effectively with a range of stakeholders, including claimants, solicitors, medical experts, engineers, and internal teams.
- Ensure accurate reserving and maintain comprehensive claim records.
- Adhere to all regulatory requirements and company guidelines, including Treating Customers Fairly (TCF) principles.
- Contribute to continuous process improvement and share best practices within the team.
Qualifications
- Minimum of 3 years of experience as a Motor Bodily Injury Adjuster in the UK market.
- Knowledge of multi jurisdictional claims (England & Wales, Scotland, Northern Ireland).
- A strong understanding of the Civil Procedure Rules (CPR), Pre Action Protocols, and relevant legislation
- Experience in identifying and pursuing subrogation and recovery opportunities
- Ability to manage a demanding caseload independently, prioritising effectively to meet targets and service level agreements
- Ability to deal with delegated authority and client philosophies
- Ability to analyse and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
- Experience in handling non-portal personal injury claims.
- Commercially astute, with a focus on balancing customer outcomes with business interests.
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
- Willingness to travel for client and claims needs
Benefits
- Generous health-insurance package
- Pension plan with employer contributions
- Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
- Industry Qualifications paid by us (after a qualifying period)
- Work from anywhere to facilitate your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!