Job Description:
• Establish strong relationships with HR Partners, business leaders, and employees to ensure benefits delivery meets employee needs across health, welfare, and retirement programs.
• Function as a subject matter expert on all core benefit programs—including FSAs, HSAs, and retirement plans (e.g., 401(k), employer match, ETC.) .
• Resolve benefits issues and escalations within set SLAs (48–72 hours for non-complex issues; five business days for complex cases).
• Resolve complex issues by identifying root causes, completing impact analysis (financial and member impact), and evaluating resolution options.
• Provide subject matter oversight on retirement plan operations , including eligibility, enrollments, contribution corrections, plan compliance, and payroll file accuracy.
• Build and manage effective relationships with benefit vendors, including health/welfare and retirement recordkeepers.
• Conduct ongoing vendor meetings (monthly, quarterly) to discuss service performance, participant satisfaction, website/admin experiences, and performance guarantees.
• Monitor monthly invoices to ensure alignment with administrative fees, participant counts, and plan rules.
• Actively participate in Annual Enrollment preparation and testing for medical, dental, vision, FSA/HSA, and retirement enrollment updates.
• Partner with vendors to verify eligibility rules, contribution limits (including IRS retirement plan limits), imputed income, COBRA rates, ASO fees, and premium accuracy.
• Review interface files between the benefits administration platform and all vendor systems—including retirement providers—to ensure precise data mapping, required fields, and testing.
• Serve as the internal SME for retirement benefits, including 401(k), after-tax contributions, company match programs, and nonqualified deferred compensation (if applicable).
• Work with payroll and technical teams to ensure accurate processing of contributions, loan repayments, catch-up contributions, and IRS limit monitoring.
• Support annual retirement plan activities.
• Assist with the evaluation of plan design changes, plan amendments, and implementation of new retirement features or enhancements.
• Manage escalated retirement participant issues such as loan processing, hardship withdrawals, distribution timing, and rollover complexities.
• Identify opportunities for process improvements and automation across all benefit programs—including retirement plan processes.
• Manage implementation, documentation, and ongoing measurement of improvements.
• Conduct or participate in benefits training for HR, payroll, partner teams, and external vendors, including training on retirement plan processes and updates.
• Execute audit schedules for each major vendor, including retirement plan audits.
• Review ERISA, IRS, DOL, ACA, CMS, and state-related regulatory requirements and support all required filings.
• Monitor regulatory changes affecting health, welfare, and retirement programs; partner with ERISA counsel and vendors as needed to implement changes.
Requirements:
• Bachelor’s degree in Human Resources or related field, or equivalent working experience
• Minimum 6 years’ benefits program management experience required – Specifically in 401K/Retirement plans
• Fidelity and ADP experience/knowledge REQUIRED
• Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation
• Deep analytical skills, comfortable working with and communicating substantial amounts of data findings, experience establishing and tracking program metrics
• Ability to work with a high degree of autonomy through ambiguous circumstances
• Strong business judgment and a practical, common-sense approach to getting things done
• Successful record of building operational processes and procedures with a focus on continuously improving programs
• Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders
• Proficient in Excel
• Previous experience with HRIS/Payroll systems; Workday, ADP Payroll, and Alight experience preferred.
• Deep knowledge of ERISA, HIPAA, ADA, COBRA, FMLA, Worker’s Compensation, and other benefits-related legislation. Also, FSA and HSA accounts.
• Strong knowledge of health and welfare benefit programs including healthcare, life, disability, time away, vacation, sick, and well-being benefits
• Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.
• Must be able to work PST zone.
Benefits:
• Medical
• Dental
• Life insurance
• Disability
• 401K