Associate Manager, Renewal Specialists

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The ideal candidate must possess the ability to lead and motivate a team of Renewal Specialists & Renewal Coordinators to achieve individual sales quotas. The Associate Manager must be able to measure, monitor and hold RM/RSs accountable for their activities and results as well as lead by example. They are also required to assist in making account calls with RM/RS's, assist in account health monitoring, and effectively maintain Docusign's value within accounts as well as deliver and coach through customer Quarterly Business Reviews. This leader should mentor each RS/RC individually while also building a strong cohesive, collaborative team. They are also responsible for monitoring forecasting efforts, churn and delivering on key quotas. This position is a people manager role, reporting to the Manager, Renewal Management. Responsibility - Retain and renew GNMRR within the Docusign commercial business unit - Develop and execute upgrade/renewal processes and strategies and ensures compliance to internal data management and reporting, including the use of Salesforce.com - Assess sales activities and forecasts to determine sales progress and required improvements - Recommend and implements improvements to achieve sales goals. - Coach salespeople to develop their sales skills including vertical market management, forecasting, negotiations and other necessary skills while maintaining individual accountability to goals - Maintain/protect Docusign core values by hiring culturally aligned team members and leading by example - Provide value in complex negotiations and the closing of new business, including appropriate use of Account Executives to maximize results - Work with each RS/RC to develop and implement vertical-wide business and sales plans to achieve sales quota - Ensure the team effectively leverages sales tools and systems consistently and in alignment with clearly defined rules of engagement - Communicate and prioritize product and business needs from the field to appropriate corporate departments - Identiy and supports opportunities for the training and professional development of department personnel - Operate well in a fast paced, dynamic environment without requiring significant supervision Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.   Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - BA/BS degree or equivalent in relevant account management and leadership experience - Minimum 18 months tenure at Docusign - Fluency in English ​Preferred - Experience in people management or supervisory role, combined with significant renewal experience in commercial accounts in a high-growth SaaS organisation - Demonstrated ability to develop and maintain effective business, sales and vertical market plans - Demonstrated ability to successfully negotiate and close complex contracts - Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse and occasionally, unprecedented - Excellent communication and presentation skills, both verbal and written - Demonstrated ability to identify new, creative ways to drive more businesses to purchase and utilize Docusign’s diverse solution suite Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.   Based on applicable legislation, the below details pay ranges in the following locations:   California: $X/hour - $X/hour or $X - $X base salary   Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary   Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary   Washington DC: $X/hour - $X/hour or $X - $X base salary   Ohio: $X/hour - $X/hour or $X - $X base salary    This role is also eligible for the following: - Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. - Stock: This role is eligible to receive Restricted Stock Units (RSUs).   Global benefits provide options for the following: - Paid Time Off: earned time off, as well as paid company holidays based on region - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment - Retirement Plans: select retirement and pension programs with potential for employer contributions - Learning and Development: options for coaching, online courses and education reimbursements - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.   Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.   We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.   Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].   If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.   Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.   EEO Know Your Rights poster