Senior Specialist - Refunds Phones (Remote) - (Job Number: NHC00000537)
Remote, USA
Full-time
Posted 2025-06-22
Employer Industry: Airline Industry
- Why consider this job opportunity...
- Salary up to $54,082
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Paid holidays, paid time off, and parental leave
- Opportunities for career advancement within a growing company
- Flight privileges for employees
- A diverse and inclusive work environment that values unique perspectives
- What to Expect (Job Responsibilities):
- Handle inbound calls related to refunds from both internal and external customers
- Analyze and evaluate complex refund requests, communicating decisions to customers courteously
- Process and approve customer refunds, calculating appropriate refund amounts
- Make outbound calls to customers as needed to resolve refund requests
- Follow appropriate coding for incoming requests and their dispositions
- What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years of experience in refunds, reservations, customer care, or other customer service roles
- Strong customer service skills with excellent verbal and written communication abilities
- Good analytical skills and strong attention to detail
- Must be legally authorized to work in the United States without sponsorship
- How to Stand Out (Preferred Qualifications):
- Associate's degree or higher
- Experience in refunds processing, particularly with international refunds
- Familiarity with EZR, Shares, and RasCAL systems
- Previous experience handling phone calls in a customer service environment
#AirlineIndustry #CustomerService #CareerOpportunity #CompetitivePay #DiversityAndInclusion
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer