Join Flipkart, India leading e-commerce company, as a Customer Service Representative and embark on a rewarding career in customer support. This entry-level position is perfect for freshers who are enthusiastic about providing exceptional service and making a positive impact on our customers shopping experiences. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience.
Key Responsibilities:
? * Respond promptly and professionally to customer inquiries via phone, email, and chat.
? * Provide accurate information regarding products, services, and order statuses.
? * Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
? * Document and escalate complex issues to the appropriate departments.
? * Follow up with customers to ensure their concerns have been addressed.
? * Maintain up-to-date knowledge of Flipkart products, services, and policies.
? * Continuously strive to improve personal performance and customer satisfaction.
? Required Skills and Qualifications:
? * Excellent verbal and written communication skills in English.
? * Strong problem-solving abilities and attention to detail.
? * Ability to handle high-pressure situations with a calm and professional demeanor.
? * Basic computer skills and proficiency in using customer service software.
? * Willingness to learn and adapt to new technologies and processes.
? * Positive attitude and a commitment to delivering exceptional customer service.
? Experience:
? * No prior experience required; however, previous experience in customer service or retail is a plus.
? * Freshers with a passion for customer service are encouraged to apply.
? Working Hours:
? * Flexible working hours, including evenings and weekends as required.
? * Full-time and part-time positions available.
? Knowledge, Skills, and Abilities:
? * Strong interpersonal skills and ability to build rapport with customers.
? * Ability to work independently and as part of a team.
? * Effective time management and organizational skills.
? * Capable of handling multiple tasks and priorities efficiently.
? * Proficiency in using Microsoft Office Suite and other relevant software.
? Benefits:
? * Competitive salary and performance-based incentives.
? * Comprehensive training program and career development opportunities.
? * Health and wellness benefits, including medical and dental coverage.
? * Employee discounts on Flipkart products.
? * Work-from-home options available.
? * Friendly and inclusive work environment.
? Why Join:
? * Be part of a dynamic team at one of India top e-commerce platforms.
? * Gain valuable experience and grow your career in customer service.
? * Work in a supportive environment that values innovation and continuous improvement.
? * Enjoy a competitive benefits package and a positive work-life balance.
? How to Apply:
? * Interested candidates can submit their resume and cover letter through the Flipkart Careers page or send them directly to us.
?
Apply!