Healthcare Customer Service Agent

Overview Customer Service Agent – Make a Meaningful Impact Every Day Are you passionate about helping others and making a difference? Join our team as a Customer Service Agent, where you’ll be the voice of support for our healthcare clients. In this role, you’ll handle both inbound and outbound calls, guiding customers through their questions and concerns with professionalism, empathy, and accuracy. You’ll use web-based systems to resolve inquiries efficiently, ensuring every caller receives a smooth and satisfying experience. As a CSR, you’re not just answering calls—you’re building trust, solving problems, and delivering exceptional service that reflects our commitment to care. If you thrive in a fast-paced environment and love connecting with people, this is the opportunity for you. What Senture has to offer: • Work-from-home • All equipment provided • Paid training • Opportunity to grow with a company that values its team This psoition is fully remote. Candidates must reside in the state of Indiana. Important: At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications • High School Diploma or GED • Prior call center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs • Ability to sit for extended periods of time • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: • Enclosed and secure work area with zero distractions • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. • Must be able to meet the minimum internet speed requirements of 25 mbps download and 10 mbps upload. • Hotspots, satellite and wireless internet service is NOT allowed for this role. Responsibilities • Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. • Document each customers inquiry information into a database. • Verify customers information, making corrections and updates as needed. • Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. • Follow-up with callers as necessary. • Use statistical contact center data to make improvements to performance. • Outbound calling for surveying to obtain client specific information. • Shift and Schedule adherence. This position is fully remote/work from home. Candidates must reside in the state of Indiana. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.