Healthcare Customer Service Advocate Remote

Location: REMOTE Duration: Temp to hire Start: ASAP Shift: Monday to Friday 8:00 am - 5:00 pm PST Responsibilities: • Receives and responds to routine member and provider inquiries, requests, and concerns in an accurate and timely manner • Mitigates and prevents complaints from being escalated to be resolved in the initial contact. • Serves as the front-line resolution advocate on various member and provider inquiries, requests, or concerns • Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution • Maintains performance and quality standards based on established contact center metrics • Provides customer service in a high-paced contact center environment over the phone, via live chats, and email • Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications • Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance. Performs other duties as assigned. Complies with all policies and standards Qualifications: • 1+ years of RECENT Call Center Experience in healthcare/medical/pharmacy setting • Storng Typing Skills 60 WPM (will be required to do typing test) • Ability to multitask and stay organized in a high-volume environment • Proficiency in Microsoft applications (Teams, Outlook, Word, Excel, SharePoint, Internet) • High School diploma or equivalent required • Multitasking is a must, using multiple systems and programs simultaneously. • Empathy • De-escalation Skills • Professionalism and Customer service-oriented • Communication Skills • Time management and Adaptability to changing workflows and priorities • Decision Making & Problem-Solving Skills • Strong critical thinking • Positive, team-oriented attitude • Attendance is a must, and communication is key within the team (time off, leaving early, etc.). Job Types: Full-time, Contract Pay: $19.00 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Application Question(s): • Are you in the Pacific Time Zone /PST? Experience: • Healthcare Call center: 1 year (Required) Language: • Spanish (Preferred) Location: • Tigard, OR 97223 (Required) Ability to Commute: • Tigard, OR 97223 (Required) Work Location: Remote