GEA-Account Services

About the position Responsibilities • Actively communicate with customers to assist with managing their Verizon wireless accounts. • Identify opportunities to provide solutions for business needs. • Build strong customer relationships to drive growth for Verizon. • Advocate for customers' needs through collaboration with internal teams. • Drive online tool enablement and adoption. • Develop strategies and solutions for complex challenges based on account analysis. • Maintain ongoing service improvements for accounts. • De-escalate concerns and issues as they arise. • Implement and track multiple projects for assigned accounts. • Maintain up-to-date client account profiles and oversight of contract deliverables. Requirements • Bachelor's degree or one or more years of work experience. • Experience with facilitation and communication across all levels of the organization. • One or more years of customer service and/or sales experience. • Strong customer service skills and time management abilities. Nice-to-haves • Experience in customer service and/or account management (e.g., public sector, large enterprise, SMB). • Experience working in a sales environment. • Experience in problem solving and/or de-escalations. • Experience in Google's G-Suite and Microsoft Office Suite. • Experience auditing, pulling, reporting and analyzing large multi-faceted data. • Experience in creating and presenting work results to stakeholders and/or leadership. • Experience using Workflow Manager and/or Salesforce. Benefits • 401(k) • Adoption assistance • Health insurance • Paid time off • Parental leave • Tuition reimbursement • Work from home