**Experienced Telematics Customer Support Lead – Web & Cloud Application Development**
Are you a seasoned customer support professional with a passion for telematics and a knack for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a forward-thinking company revolutionizing the way businesses connect with their customers. As a Telematics Customer Support Lead, you will be at the forefront of our customer support operations, driving key performance metrics and ensuring that our customers receive the highest level of service. **About blithequark** blithequark is a cutting-edge technology company that specializes in developing innovative web and cloud applications. Our mission is to empower businesses to connect with their customers in meaningful ways, and we're looking for talented individuals like you to join our team. With a strong focus on customer satisfaction and a commitment to excellence, we're dedicated to delivering exceptional results and exceeding our customers' expectations. **Job Description** As a Telematics Customer Support Lead at blithequark, you will be responsible for leading and managing the intake and escalation process for customer issues, ensuring timely and effective resolution. You will serve as a platform expert, clearly articulating capabilities to diverse clients in transportation and logistics sectors. You will also mentor and coach support and commercial teams to improve operational performance and knowledge sharing. **Key Responsibilities** * Serve as a platform expert, clearly articulating capabilities to diverse clients in transportation and logistics sectors * Lead and manage the intake and escalation process for customer issues to ensure timely and effective resolution * Mentor and coach support and commercial teams to improve operational performance and knowledge sharing * Establish and manage KPIs to enhance customer satisfaction, case resolution times, and service quality * Facilitate a feedback loop by analyzing support cases and sharing insights with engineering and product teams * Support cross-functional collaboration to continuously improve platform usability and performance **Requirements** * Bachelor’s degree required * Minimum of 6 years of experience in customer success, account management, or senior technical support roles * Experience with Salesforce Case Management or similar CRM tools * Strong problem-solving and solution-oriented mindset with attention to detail * Excellent communication skills and the ability to build relationships with stakeholders at all levels * Comfortable working under pressure with professionalism, tact, and diplomacy * Experience working with complex or technical software products is highly preferred **Benefits** * Competitive annual salary: $90,263–$157,959 * Fully remote position within the United States * High-impact role with visibility across departments * Opportunities for professional growth and internal mobility * Dynamic and collaborative work environment * Mentorship and leadership development opportunities * Exposure to cutting-edge telematics technologies **What We Offer** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Competitive salary and bonus structure * Comprehensive health insurance * 401(k) matching program * Flexible work arrangements * Professional development opportunities * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and experienced customer support professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Note:** This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.