**Experienced Tele Chat / Phone Support Representative – Delivering Exceptional Member Experience at blithequark**

Are you a customer-focused individual with a passion for helping others? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as a Tele Chat / Phone Support Representative. In this role, you will play a vital part in providing exceptional customer service to our valued members through phone and chat communication channels. **About blithequark** At blithequark, we are dedicated to empowering our members to achieve their financial goals. As a leading financial institution, we strive to deliver innovative solutions, exceptional service, and a commitment to community. Our team is passionate about making a positive impact on the lives of our members, and we are seeking like-minded individuals to join our mission. **Key Responsibilities** As a Tele Chat / Phone Support Representative at blithequark, you will be responsible for: * Responding to incoming phone calls and chat messages from members in a prompt and professional manner * Assisting members with inquiries, account information, and issue resolution in a timely and efficient manner * Providing guidance on products, services, and online banking platforms to ensure members have the knowledge they need to succeed * Maintaining accurate records of interactions and following up as needed to ensure member satisfaction * Collaborating with other departments to ensure a seamless member experience and resolve complex issues **Essential Qualifications** To succeed in this role, you will need: * Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner * A strong customer service orientation, with a focus on delivering exceptional member experiences * Strong problem-solving abilities, with the ability to think critically and resolve complex issues * The ability to multitask and work efficiently in a fast-paced environment, with a focus on meeting deadlines and delivering results * Previous experience in a customer support role, preferably in a financial services environment * Proficiency in using chat and phone support software, with the ability to learn new systems and technologies quickly **Preferred Qualifications** While not required, the following qualifications would be an asset in this role: * Experience working in a call center or customer support environment, with a focus on phone and chat communication channels * Knowledge of financial products and services, with a focus on credit unions and banking * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Financial Services Representative (CFSR) * Experience working with diverse populations, with a focus on delivering culturally sensitive and inclusive service **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Strong communication and interpersonal skills, with the ability to build rapport with members and colleagues * Excellent problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Ability to work in a team environment, with a focus on collaboration and communication * Strong adaptability and flexibility, with the ability to adjust to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Tele Chat / Phone Support Representative, you will have access to: * Ongoing training and development opportunities, with a focus on improving your skills and competencies * Mentorship and coaching from experienced colleagues, with a focus on helping you achieve your career goals * Opportunities for advancement, with a focus on promoting from within and developing future leaders * A dynamic and supportive work environment, with a focus on collaboration and teamwork **Work Environment and Company Culture** At blithequark, we pride ourselves on our positive and supportive work environment. As a Tele Chat / Phone Support Representative, you will be part of a dynamic team that is passionate about delivering exceptional member experiences. Our company culture is built on the following values: * Member focus: We are committed to delivering exceptional service to our members, with a focus on meeting their needs and exceeding their expectations. * Teamwork: We believe in the power of collaboration and teamwork, with a focus on working together to achieve common goals. * Innovation: We are committed to staying ahead of the curve, with a focus on delivering innovative solutions and services to our members. * Community: We are passionate about giving back to our community, with a focus on supporting local organizations and initiatives. **Compensation, Perks, and Benefits** As a Tele Chat / Phone Support Representative at blithequark, you will be eligible for a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience and qualifications * Ongoing training and development opportunities, with a focus on improving your skills and competencies * A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan * Paid time off, including vacation days, sick leave, and holidays * A dynamic and supportive work environment, with a focus on collaboration and teamwork **How to Apply** If you are a proactive and customer-focused individual with a passion for helping others, we want to hear from you! To apply for the Tele Chat / Phone Support Representative role at blithequark, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!